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Are you ready to create exceptional customer experiences, drive success and make an impact?
As a Field Operations Manager, you'll play a pivotal role in ensuring that schemes are implemented, operated and reviewed efficiently. You'll ensure compliance with client policies, uphold CBS commitments, and drive the growth and potential of the CBS Sales Team's fleet.
This role goes beyond operations—it's about delivering outstanding customer journeys. You'll ensure every interaction is seamless and memorable, fostering loyal advocates for CBS and strengthening relationships with our customers.
Salary: £40,000 - £42,000 per annum
Hours: 35 hours per week, Monday to Friday
Location: Field-based, working from home with travel to customer appointments as needed and occasional travel to our Head Office in Bury, Greater Manchester.
Preferred location: South of England. We'll be accepting candidates living South of Cheltenham/Luton/Colchester. Ideally you'll be located centrally within the South of England, but understand occasional travel to customers in the far South-East or South-West may be required.
We have a comprehensive induction program, so the requirement to be in the office during your first month will be greater whilst you get to know our business and our people.
Enjoy great benefits! As a car-entitled employee, you’ll have access to our Employee Car Ownership Scheme (ECOS)—choose from a car at no cost or upgrade and make a monthly contribution.
Join us and be part of a forward-thinking team that values innovation, efficiency, and customer excellence.
Ready to take on this exciting opportunity? Apply today and let’s drive success together!
About Us
At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.
We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 2-star outstanding best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our Gold status further exemplifies our commitment to our people as Investors in People and We Invest in Wellbeing.
Responsibilities
Customer Experience & Strategy
- Manage CBS schemes, customer relationships, and operational regions.
- Collaborate to enhance products, services, and customer experience.
- Ensure compliance, engagement, and risk awareness.
- Deliver presentations, reports, and analysis.
Process Improvement & Innovation
- Lead change initiatives for customer satisfaction and loyalty.
- Support system and process enhancements.
- Maintain scheme documentation.
Reporting & Data Analysis
- Oversee compliance, audits, and reporting.
- Provide insights and recommendations for efficiency.
- Utilize CRM, Excel, and CBS website for data management.
Essential
- Previous experience in an account management or similar role.
- Strong and effective analytical, verbal and written communication skills.
- Good IT and organisational skills.
- Commercial and financial understanding.
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.
Desirable
- Experience in Microsoft Power BI.
- Previous experience dealing with compliance (e.g. FCA, GDPR).
- Customer service experience in a professional, automotive or financial services environment.
- Experience in process mapping, auditing and report writing.
Please note as part of our pre-employment checks, all successful applicants must undergo a standard DBS check prior to starting employment.
