Field Marketing Manager

COMPLY is looking for a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and take our highly-rated customer support services to the next level! In this role, you will be responsible for acting as a liaison between Technical Support and Product Teams to advocate our client’s needs, managing client account activation implementations to meet deadlines, and gathering customer feedback to improve processes. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues, has a “How Can I Help” mindset, and thrives in a fast-paced environment focused on providing an exceptional customer support experience. If you are genuinely excited to help customers, problem-solving comes naturally to you, and you strive to exceed customer support expectations, let’s connect!

 This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization!

We are seeking a dynamic and results-oriented Field Marketing Manager to develop and execute marketing strategies that elevate awareness for COMPLY and its solutions in the UK and EMEA markets. This role is a blend of strategic marketing leadership and hands-on execution, with a particular emphasis on events (both industry and company-hosted). You will collaborate closely with the US marketing team, UK sales team, and key external partners to drive brand visibility, lead generation, and pipeline growth.

Responsibilities

• Perform set-up and configurations within the COMPLY platform to effectively activate new client accounts. 
• Respond efficiently to customer inquiries and maintain exceptional customer satisfaction. 
• Manage customer account activation implementations to ensure customer satisfaction and meet deadlines. 
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the COMPLY platform. 
• Prioritize incoming customer support cases in a high-volume, fast-paced environment. 
• Manage support case details in our case tracking system. 
• Respond to customer questions, update clients on project status, and troubleshoot issues promptly. 
• Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term. 
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines. 
• Provide efficient productivity and exceed client’s expectations for support. 

Qualifications

• Must be open to working multiple East Coast hour shifts including:
• East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday.
• East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday.
• East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday.
• Bachelor’s Degree with 0-3 years of work experience 
• Major in Accounting, Finance or Economics is a plus! 
• Excellent customer-facing and communication skills, both written and verbal. 
• Ability to accurately analyze and interpret data. 
• Exceptional organizational and time management skills. 
• Superior troubleshooting, resolution, and analysis skills. 
• Ability to perform complex tasks and prioritize multiple projects. 
• Previous experience in a high-volume call environment and/or customer support role is a plus! 
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus! 

Key Responsibilities:

• Marketing Strategy Development:
• Develop and execute comprehensive marketing strategies for the UK and EMEA markets, aligned with corporate goals and regional sales objectives.
• Leverage market insights to craft campaigns that resonate with local audiences, highlighting COMPLY’s expertise in regulatory compliance.
• Event Management:
• Plan, coordinate, and execute industry events, tradeshows, and COMPLY-branded events to establish thought leadership and generate leads.
• Manage all aspects of event logistics, including vendor negotiations, venue selection, attendee outreach, and post-event follow-ups.
• Ensure events deliver measurable ROI by tracking and reporting on key metrics.
• Campaign Execution:
• Create and localize multi-channel marketing campaigns tailored to regional audiences, including email, social media, content marketing, and paid advertising.
• Work with internal and external stakeholders to produce region-specific content (e.g., blogs, whitepapers, case studies). 
• Sales Alignment:
• Partner with the UK sales team to identify priorities, align marketing efforts with sales goals, and support deal progression through targeted campaigns.
• Utilize SFDC, Salesloft, HubSpot, and 6Sense to monitor leads, track pipeline impact, and measure campaign success.
• Relationship Building:
• Cultivate strong relationships with industry associations, regulatory bodies, and other key stakeholders to expand COMPLY’s influence.
• Act as a brand ambassador at events and in client-facing interactions to reinforce COMPLY’s value proposition.
• Performance Analysis & Reporting:
• Track, analyze, and report on marketing metrics, including campaign performance, lead conversion, and event ROI.
• Use insights to continuously improve marketing strategies and tactics.

Skills & Qualifications:

• Experience: 5-7 years of marketing experience, ideally in financial services, regulatory compliance, or B2B SaaS industries.
• Event Management Expertise: Proven ability to plan, execute, and measure success of both large-scale industry events and bespoke company events.
• Systems Knowledge: Proficient in SFDC (Salesforce), Salesloft, HubSpot, 6Sense, and other marketing technology platforms.
• Communication: Exceptional verbal and written communication skills; ability to craft compelling messaging for diverse audiences.
• Attention to Detail: Strong organizational skills and meticulous attention to detail to ensure flawless execution of marketing initiatives.
• Relationship Building: Proven ability to build and maintain strong relationships with internal teams, external partners, and industry stakeholders.
• Strategic Thinking: Ability to balance long-term strategic goals with short-term tactical execution.
• Budget Management: Ability to plan and track budgets effectively, ensuring cost-efficient use of resources.
• Project Management Skills: Expertise in managing multiple concurrent projects while meeting tight deadlines.
• Digital Marketing Proficiency: Understanding of digital marketing best practices, particularly for EMEA audiences (e.g., GDPR compliance for email campaigns).
• Localization: Knowledge of how to tailor messaging and campaigns to different languages and cultural norms within EMEA.
• Negotiation Skills: Skilled in vendor negotiations, budget management, and resource allocation.

Preferred Qualifications:

• Industry Knowledge: Experience in the financial services or regulatory compliance sectors is strongly preferred.
• Data-Driven Mindset: Comfortable interpreting analytics and using data to guide decision-making. 
• Creativity & Adaptability: Ability to think outside the box and adapt strategies to changing market dynamics.
• Cultural Awareness: Familiarity with nuances of marketing to diverse audiences across the UK and EMEA.

Talk about company perks!

• Phenomenal Benefits: COMPLY Company offers a comprehensive benefits package, including full medical, dental, and vision coverage at little to no cost, unlimited PTO, discounts on pet insurance, and more!
• 100% Remote Flexibility: We offer a virtual onboarding experience with a stipend to help work-from-home set up your work-from-home office.
• Employee Centric Culture: We host virtual happy hours and team bonding events to keep our fun COMPLY culture alive.
• High Growth Startup: There is plenty of room for you to impact the organization and advance your career positively!

COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. COMPLY offers a wide range of company perks including: - Comprehensive medical, dental and vision insurance at little to no cost starting on day one - 401k with a company match - Supplemental benefits at a discounted rate including home, auto and pet insurance - Unlimited PTO- Professional Development reimbursements - Remote opportunties available for most positions - Time to get together in person for company happy hours, team offsites and more Applicants must be authorized to work for any employter in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. COMPLY is aware of scammers posing as COMPLY employees and extending job offers via the direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

COMPLY offers a wide range of company perks including:

- Comprehensive medical, dental and vision insurance at little to no cost starting on day one

- 401k with a company match

- Supplemental benefits at a discounted rate including home, auto and pet insurance

- Unlimited PTO

- Professional Development reimbursements

- Remote opportunties available for most positions

- Time to get together in person for company happy hours, team offsites and more

Applicants must be authorized to work for any employter in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

COMPLY is aware of scammers posing as COMPLY employees and extending job offers via the direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.