FICC eCommerce Client Service Team - Associate

Job Description
Interested in growing your career in the eCommerce Client Service Team? Seize this exciting opportunity to partner with the eSales and related teams to ensure the smooth enablement of all new users on the platforms, including limit setups and associated controls. Become the main point of contact and lead enablement requests for our proprietary Fixed Income, Currencies & Commmodities (FICC) eTrading Application, 'Execute'.
As a Client Service Associate in FICC eCommerce Client Service (eCS) team, you will act as a operational support for the Investment Bank's proprietary and multi-dealer electronic trading platforms. You will be responsible for client onboarding, product enablement, technical support and client queries resolution. The team's external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions.
The eCommerce Client Service (eCS) is responsible for supporting clients on the Investment Bank's proprietary and multi-dealer electronic trading platforms. This is an intensive business with high volumes of trading (>130k trade/day) trading 24 / 5.5. Primary functions of the Client Service team include Enablement, training, and fully supporting the external and internal eCommerce clients.
Job responsibilities

• Leads our eCommerce enablement process, coordinating with Markets Ops, DCS (Digital Client Service), Sales and Clients to ensure a seamless enablement process
• Participates in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs (Service Level Agreement) determined by the business
• Provides data analysis to help aid business decisions and drive management resourcing
• Identifies and remediates rapidly any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
• Liaises internally to resolve client access and connectivity issues

Required qualifications, capabilities, and skills

• Ability to question "risk" in processing a request from Front Office, questioning mindset required with clear communication to management should concern arise
• Ability to communicate clearly with internal stakeholders, as well as clients
• Ability to manage critical system issues and navigate through successful resolution
• Good analytical skills, due diligent and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills

Preferred qualifications, capabilities, and skills

• Ability to understand complex system processes and experience of working with vendor systems
• Knowledge of Products Covered (Foreign Exchange, Commodities)

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.