F&B Manager UK&I

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

F&B Manager UK&I

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.  

What this job involves:

This position aligns with the Experience Services Platform, which is responsible for food service programs at a defined Client real estate portfolio. The Experience Services Food Services Manager is responsible for all aspects of the food services program including, micro markets, conference centers, catering, office coffee & and beverage service as well as vending. This role reports into the regional structure and is responsible for ensuring the program is delivered effectively not only meeting the client's desired outcomes but exceeding their expectations.

What your day-to-day will look like:

• Oversee all Food Service operations and activities including Third Party Service Contractors, developing and implementing operational procedures and performance measures to ensure reliability and consistency

• Manage catering needs for designated Client business and/or events located within selected Conference Centers

• Planning, designing, and implementing a comprehensive food-based nutrition and wellness program with continuous improvement initiatives

• Comprehensive financial management including budget planning, cost control, reporting and analytics

• Serve as the point of contact for client escalations, enquiries or issues related to  Food Services

• Proactively develop and manage Client relationships through matrix management structures, ensuring that expected service levels are achieved through performance optimization.

• Monitor and manage 3rd party vendor performance while driving program management best practices and improvements across the UK & Ireland portfolio

Desired or preferred experience and technical skills:

·         Bachelor's Degree, or master's degree, preferred, or equivalent combination of education and experience

·         Minimum of five to ten years progressive experience in foodservice/hospitality management experience

·         Strong vendor management experience

·         Strong background in a leadership role with exposure to contract management, customer service, people development, food services

Required Skills and Experience:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Experience with performance metrics, data analytics, and dashboard reporting

• Strong communication, presentation and listening skills

• Ability to work with clients at all levels of an organization

• Financial management and budgeting experience

Location:  

• London-based

• Hybrid (3 days on client site per week) 

• Regional responsibility: UK & Ireland

Job Tags:

·         Food Services

·         Hospitality Management

·         Client Services

·         Vendor Management

·         Facilities Management

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Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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