Experience Designer

ABOUT BIGLIGHT

Biglight is an experience design agency that combines customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences.

Our unique approach allows brands to understand the unmet needs of their customers and transform the way they meet them through testing, personalisation and service innovation across all channels. 

Why Biglight?

At Biglight, we believe your career should be an exciting journey of growth, impact and creativity. We’re offering you an opportunity to shape the future of user experiences for some of the world’s leading brands, while you develop your own path.

We're a people business that depends on the talent and experience of a remarkable team of specialists to deliver excellent services to our customers. We hire the very best people, regardless of background, and provide an environment where they can develop and grow, whilst working with some of the best brands in the world including The North Face, Vans and Marks and Spencer.

Work on exciting, client-focused transformation project

You’ll be a core member of a dedicated strategic client team, working exclusively with one of our largest clients on a major digital transformation programme. You’ll partner directly with product owners, UI designers and senior stake holders to shape digital products and services. From defining user journeys to delivering research and informing product decisions, you’ll be hands‑on and influential from day one.

See your ideas come to life

At Biglight, your work will have real, measurable outcomes. You’ll shape user experiences that have a direct impact on our client’s success and play a key role in delivering creative and strategic solutions. Your ideas won’t sit in presentation decks—they’ll be built, tested and rolled out as part of a long‑term transformation roadmap.

Grow with us

You’ll deepen your experience across research, interaction design and experience strategy, contributing your expertise to complex problems and high‑visibility workstreams. You’ll take responsibility for leading parts of the design and research process, facilitating workshops and partnering closely with client teams to drive progress.

Skills we admire

Curious and innovative

You love to understand behaviours and translate insights into meaningful actions, and you’re continually looking for ways to improve the way you do things.

Strong opinions, loosely held

You’re not afraid to make a case and can present your thinking convincingly to clients and stakeholders.

Collaborative and creative

You do your best work when working with others to turn complex problems into simple solutions. You’re a clear communicator and understand that design has just as much to do with words as it does with visuals.

Organised and self-motivated

You can make decisive decisions and have strong critical thinking skills.

What you’ll be doing day-to-day

CONDUCTING USER RESEARCH:

• Support the planning and execution of user research activities like interviews and usability tests
• Help analyse both qualitative and quantitative data to uncover user needs, behaviours and painpoints
  

CREATE UX DESIGN:

• Create key UX deliverables such as wireframes, user flows and customer journey maps, collaborating with senior designers for feedback and guidance
• Ensure your designs align with user needs and business goals, balancing creativity with functionality

CLIENT COLLABORATION:

• Play an active role in client workshops, sprint ceremonies and strategic discussions, confidently presenting your work and insights.
• Help stakeholders embed user‑centred thinking across teams, influencing decisions that drive long‑term improvement

STRATEGIC THINKING:

• Translate research findings into meaningful design decisions and strategic recommendations.
• Contribute to the development of product and service concepts that elevate the customer experience and support the client’s transformation goals

LEARN AND DEVELOP:

• Continue building expertise with tools like Figma, Miro and PowerPoint as you refine your own processes and approach.
• Receive constructive feedback and mentorship helping you refine your design processes and research skills.

EXPERIENCE, SKILLS, EDUCATION AND PERSONAL ATTRIBUTES

• 2 to 4 years experience in experience design, with examples of successful projects where you’ve contributed to both UX research and design
• Comfortable with UX tools such as Figma, Miro and other digital collaboration tools
• Strong communication skills, you’re able to present your ideas clearly and can work with feedback from clients and colleagues
• Collaborative and creative, you enjoy working as part of a team to solve complex problems
• Curious and organised, you’re eager to explore new ideas and are capable of managing your workload

• Competitive salary
• Enhanced maternity/ paternity pay
• Access to Perkbox Employee benefits platform
• Hybrid office/ home working
• Regular business updates and company socials
• Opportunities for professional growth and career development  
• 25 days annual leave
• Being part of a dynamic, fast-paced agency environment  
• Working with a team of incredibly talented professional colleagues  

We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.