Executive Assistant

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.

We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need of it most. The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference.

We're focussed on relentlessly automating repetitive processes within the NHS. And we’ve had great early success. We're powering 1 in 6 new patient registrations in England. That's over 1,500,000 registrations automated.

Our newest product, Automated Lab Reports, is already saving countless hours of doctor time for practices across the country too.

Exciting challenges lie ahead—guided by our principles, we’ll meet these challenges with a thoughtful and caring approach to support our community of NHS GP practices. These values drive everything we do at Healthtech-1:

1. ☝️ Simplify the complex

2. 💬 Trust in radical truth and transparency

3.  🤌 Obsess over the quality of your craft

4. 💪 Be an owner

5. 🧠 Be both a teacher and a student

6. 📣 Amplify others

7. 🥳 Find the fun

Craft

• You have 4+ years’ experience as an EA or PA in a demanding and fast-paced environment, ideally a start-up or scale-up

• Great at prioritising according to co-founders’ needs

• Experience managing multiple busy diaries and inboxes

• Organised, with the ability to juggle multiple things at a time whether that be conversations, tasks or projects, without losing track

• True attention to detail, setting the quality bar high

• Ability to communicate very well, in a style that is fun, clear, honest, concise and engaging

• High emotional intelligence with curiosity and excellent listening abilities

• Responsive, proactive and resourceful in problem-solving

• Excited by and can take on projects from idea to full completion

Culture

• You’re an owner of your mistakes and successes, and the job isn’t done until you’ve seen it’s done

• You’re a self-starter who wants to have a great impact across a lot of projects

• You’re hungry to do your life's best work and to have a large impact on the struggling health system

• A insatiable desire to help others and to always give NHS staff one less task

Desirables

• Have worked in a fast-paced startup

• You have experience using Google Suite, Slack, Notion, Linear, Lattice, Ashby.

• You understand the NHS and how it works

General

• Act as a firebreak for Pete and Raj, triaging internal questions or tasks to prioritise and protect their time

• Make sure Pete and Raj’s time spent on activities reflects their level of priority

• Foster our company culture, and help Pete and Raj to uphold this across the team

Admin

• Calendar management

• Triaging messages including Slack, email inbox

Executive

• Replying to emails as Pete or Raj where appropriate

• Managing and facilitating Pete and Raj’s weekly and ad hoc sync sessions

• Well-defined research tasks or preparation for meetings

• Keep Pete and Raj on track for their day-to-day tasks as well as long term goals

• Enable Pete and Raj in their strategic thinking and planning

• Check Pete and Raj are aligned on priorities, and spotting when they’re not

People

• Help Pete and Raj hire world class people: communicate with potential candidates, manage diary for interview processes and complete first stage interviews

• Support the renovation of our new office

Personal

• Personal logistics such as travel and appointments

💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world.

🏥 We're an in-person company for minimum 3 days a week. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.

🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.

💪🏼 Hybrid location policy. We highly prioritise in person communication and currently have either a 3 days in the office and 2 days working from home arrangement.

📚 Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.

🍽️ Lunch is on the house when you're in the office, ensuring you're fuelled for success!

🥗 Health and fitness budget of £60 per month - see more here

💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.

🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.

✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote.

👎 No private medical insurance, because we believe in the NHS and we are here to improve it!

🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time.

👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment.

🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider.

⛵️And of course, an adventure of a lifetime!

We care about building a product that’s loved and a culture that is rich in perspectives, experiences, and backgrounds.

Our team of 28 represents nine different cultures. We come together every lunch time for a home cooked meal, rotated among team members!

We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.