Events Operations Specialist

We’re looking for an Events Operations Specialist to join our Workplace Services team to plan, coordinate, and run events in our in‑office conference centre, including multi‑day programmes. In this role, you’ll partner with internal stakeholders and external vendors, own logistics and budgets end‑to‑end, and be a steady on‑site presence to ensure a seamless experience for attendees.

This is a hands-on operations role where you’ll be responsible for creating detailed runs of show, floor plans, staffing plans, cue sheets, and logistics. You’ll coordinate across several teams, aligning timelines and communications and keeping stakeholders informed. With each event, we will rely on you to uphold Jane Street’s best-in-class standards for space, aesthetics, and safety. 

During programmes, you’ll act as the on‑the‑floor owner, helping to walk spaces, verify setups, and triage issues in real time. You'll need to make smart trade-offs under pressure to manage programme goals and the client experience, escalate when needed, and close the loop with clear post‑event debriefs and metrics. Additional responsibilities include:

• Developing programmes to support our growth and create events that meet client objectives
• Managing the event pipeline and master calendar, and coordinating room holds and allocations
• Managing and overseeing partner event staff, ensuring service standards, and overseeing performance on event days
• Maintaining and improving operational tools (e.g., templates, runs of show, layouts, checklists, playbooks)
• Driving continuous improvement through post‑mortems, feedback collection, and process updates
• Maintaining vendor relationships and monitoring performance
• Tracking budgets, reconciling invoices, and maintaining accurate financial records
• Partnering with our AV/Tech teams to define technical requirements and acceptance criteria, and scheduling testing and rehearsals
• Keeping client‑facing collateral current so that both clients and internal teams can easily understand space capabilities and services

• Have 5-7 years of experience with end‑to‑end event planning and operations in a large venue, hotel or corporate environment; experience in professional/financial services is a plus
• Excellent written and verbal communicator with a strong client service mindset
• Highly organised project manager who can run multiple events at once and adapt to shifting priorities
• Skilled at vendor and supplier management and negotiation
• Proficient with event management systems (EMS or similar), CRM tools, and G-Suite
• Calm under pressure, detail‑orientated, proactive, and comfortable making sound judgments with limited guidance
• Effective working both independently and across teams; able to handle sensitive information with discretion
• Willing to work a flexible schedule, including evening and weekend events as required
• Having CMP and DES certifications are pluses
• Fluent in English

If you're a recruiting agency and want to partner with us, please reach out to [email protected].