Designs and leads enterprise ServiceNow implementations across ITSM, ITOM, HRSD, SecOps, GRC, and SPM. Responsibilities include platform architecture, scripting, workflow automation, integrations, CMDB design, security configuration, end-to-end delivery, Agile collaboration, audit support, and deployment in regulated environments. The role also provides technical leadership, ensures platform quality, and communicates effectively with stakeholders.
Essential • 8+ years of hands-on ServiceNow experience. • 5+ years in a ServiceNow Architect or Lead Developer capacity. • Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM). • Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o IntegrationHub o Service Portal / Employee Center o ATF o CMDB architecture • Strong experience with enterprise integrations (REST, SOAP, MID Server). • Demonstrated experience delivering end-to-end implementations (design through deployment). • Strong understanding of security model (ACLs, roles, domain separation). • Experience working in Agile environments. • Excellent written and verbal communication skills in English. • Ability to work in high-pressure, regulated environments. Desirable • ServiceNow Certified Technical Architect (CTA) or progress toward CTA. • Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC). • Experience in financial services or regulated industries. • Knowledge of DevOps and CI/CD pipelines. • Experience with ServiceNow Performance Analytics and Reporting. • Familiarity with cloud infrastructure and enterprise integration platforms. • Experience supporting audits and regulatory compliance initiatives
Hexaware Technologies London, England Office
40 Bank Street, Level 19 London, London, United Kingdom, E14 5NR
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