ERT Account Manager

The Role

ERT ACCOUNT MANAGER

LOCATION:

UK, Role covering Midlands, North England & Scotland

REPORTS TO:

Sales Director – UK

MAIN PURPOSE:

Develop and grow F&P’s brand and products across Electrical Retail accounts through strategic sales planning and dedicated account management that increases market share and delivers profitable growth in the short and long term.

SCOPE:

An ambassador for our brand focussed on delivering a premium end-to-end customer experience across Electrical Retail accounts within the premium & luxury retail market. 

RESPONSIBILITIES:

Strategic Planning & Delivery

• Responsible for planning and executing the national retail strategy for Electrical Retail accounts, ensuring alignment with global objectives and growth goals.
• Develops a Strategic National Sales Plan (NSP) that includes annual sales targets, product placement, marketing, and promotional programmes, while effectively leveraging social media and online marketing efforts.
• Ensures disciplined and effective execution of NSPs, including any identified priority changes, resulting in increased product market share and profitable growth.
• Engages stakeholders to ensure highly effective cross-functional collaboration, including global support functions, meeting business needs.
• Provides regular reporting updates on account portfolio to the local and global Market Group.

Account Management

• Deeply understands customer account businesses and environmental influences, keeping up with changes and best practices that affect strategic plans.
• Makes decisions based on a comprehensive, market-wide view and understands how these decisions impact the business.
• Manages and cultivates existing account relationships to leverage growth opportunities within the electrical retail sector.
• Identifies and actively pursues new customer opportunities, fostering enthusiasm and affinity for the brand's vision and products.
• Ensures seamless representation of the brand's value proposition across all accounts, including ensuring merchandising and brand representation is achieved and supported both in-store and digitally.
• Works with customers to maintain product availability, meets customer needs, and offers proactive support, including product training, to drive sales.
• Monitors daily sales performance metrics to maximise revenue and margin.

Brand Ambassador

• Develops effective relationships that add value to internal and external customers.
• Acts as a brand ambassador in all interactions with customers ensuring relationships are built on mutual trust.

Health & Safety 

• Promotes a culture of health and safety within the team and wider business.
• Takes practical steps to ensure personal safety at work, ensuring actions or inactions do not harm others.
• Follows safety instructions, proactively reports workplace hazards and incidents, collaborating with Health & Safety Representatives.

QUALIFICATIONS & EXPERIENCE:

• Previous account management experience is essential.
• Experience and passion for the Electrical Retail, Consumer Electronics, or Technology industry is highly desirable.
• Shows a positive and progressive attitude and a flexible approach to change.
• Has a strong desire for self-development and a willingness to learn new skills.
• Proven track record in successfully increasing sales and margins within an account portfolio.
• Understanding of constructing a Sales Plan in line with the overall company strategy, utilising various levers.
• Effective communicator, capable of analysing business results, constructing and implementing creative solutions, and delivering actionable insights to customers.
• Experience working within a "premium" culture and environment would be beneficial.
• Competent in Microsoft Office 365 tools – specifically Outlook, Teams, Word, Excel and PowerPoint

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Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.