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About the Role:
In this opportunity you will:
- Strategic Execution: Utilize segment and customer feedback to inform and execute strategies related to segment data, commercial systems, technology, and process improvement.
- Feedback Facilitation: Organise and lead feedback loops and listening sessions, ensuring follow-up with actionable insights and improvement strategies.
- Performance Measurement: Evaluate the impact of data, system, and process improvements on metrics such as Net Promoter Score (NPS), Employee NPS (eNPS), and sales cycle efficiency.
- Data Analysis and Improvement: Analyse segment performance metrics, develop improvement hypotheses, and implement solutions through data reporting, technology optimization, and process enhancement.
- Project Portfolio Management: Oversee a portfolio of projects and deliverables, including managing intake processes and proactively seeking new segment value additions based on feedback and performance data.
- Reporting and Analytics: Ensure seamless operation of segment reporting systems and deliver essential reports and analytics to segment and sub-segment teams.
- Collaboration and Advocacy: Engage regularly with enabling function partners to understand roadmaps for data, systems, and processes, advocating for necessary prioritization changes based on segment feedback and data insights.
- Transformation Alignment: Collaborate with the Transformation Delivery team to ensure strategic alignment and coherence.
- Sub-Segment Support: Provide flexible, ad hoc support to sub-segments as necessary to drive overall segment success.
About You:
You're a fit for the role if you have:
- Minimum 2 years of experience working in management consulting, large enterprise company or related experience.
- Prior experience in enterprise software and familiarity with analytics tools such as Excel, Python, SQL, or other large data set management systems.
- Preferred experience in operational efficiency, data analysis, and process improvement.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and facilitation skills.
- Collaborative mindset with the ability to work effectively with cross-functional teams.
- Commutable distance from London (Hybrid 2/ 3 days per week in the office)
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Thomson Reuters London, England Office
5 Canada Square, London, United Kingdom, E14 5AQ
