Customer Success Manager

Our London team is growing, and we are looking for an experienced Customer Success Manager to join us!

As a CSM, you will manage a portfolio of customers in the UK&I region, helping them implement, roll out, and achieve ROI from the monday.com product suite.

You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.

Please note, this role requires attending our London office 3 days a week*

• 3+ years of experience as a Customer Success Manager, Implementation Manager, Delivery Manager or a similar role at a SaaS company.
• Strong technical orientation: You have a passion for technology and a proven ability to quickly learn and master the "under-the-hood" mechanics of new products.
• Proven experience in a hands-on role, with a track record of successfully implementing and configuring software solutions for clients.
• Strong analytical skills with the ability to diagnose technical issues, interpret data, and provide practical solutions.
• A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
• Strong understanding of how Enterprise businesses operate and how they integrate various software tools.
• Exceptional communication and interpersonal skills, with a talent for explaining technical workflows and building strong relationships with a variety of stakeholders.
• Experience helping customers deploy and see the value of the products they have purchased.
• Experience with building and executing account plans to drive adoption and ensure long-term customer success.
• Experience working in a global team for an international company.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.