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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the role & team
We are seeking a seasoned, data-driven, and commercially astute Account Manager to join eBay’s UK Enterprise Seller Development team to focus on the Hard Goods category. This is a vital role within our organisation, dedicated to driving strategic growth in one of eBay’s most important verticals.
You will ideally bring a strong background of handling complex accounts, and collaborating cross-functionally to deliver against ambitious growth and customer satisfaction targets.
What you will accomplish
Manage and develop the relationship with key brands and sellers
Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service
Influence sellers to run promotions, or participate in coupons
Support sellers to optimise their listings and close range gaps
Collaborate to improve availability for key products
Increase visibility of your sellers’ products, applying best practice of advertising and securing secondary space such as: homepage, Daily Deals, events pages, CRM and potentially PR
In some instances, negotiate, and deliver, annual contracts to improve eBay shoppers’ experience and grow GMV
Collaborate with brands to increase awareness and improve our customers’ experience
What you will bring
Proven experience in account management, commercial strategy, or sales leadership within a matrixed organisation
Outstanding collaborator coordination and teamwork experience
Strong analytical approach with the ability to interpret data and translate insights into actionable strategies
Effective communicator with experience representing organisations externally
Familiarity with the ecommerce or hard goods/electronics sector is a plus
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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