The role involves providing customer support through various channels, handling complaints, and maintaining customer records while responding promptly to inquiries.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
We are growing and have an open position as a Customer Support Representative.
Skills and Qualifications:
- Excellent written skills in English;
- Experience in the Client support area will be a plus;
- Basic technical background (strong experience in using apps);
- Proactive approach, empathetic individuals, problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multi-task, prioritize, and manage time effectively.
Responsibilities:
- Providing Customer Support for the website users
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responding promptly to customer inquiries
- Communicating with customers through various channels (chat/emails)
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Entering data into a CRM, other online tools, and cloud-based platforms
- Other related tasks assigned by managers of the Clients and/or Helpware
We Offer: - Competitive compensation linked to EUR rate;
- Medical insurance after the trial period
- English classes;
- Shifts between 8am - 10pm (includes 8 working hours + 1 hour break.);
- Corporate training and parties.
We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted
If you have the qualifications needed and ready to maintain the required duties daily, please apply!
Top Skills
Cloud-Based Platforms
CRM
Online Tools
Similar Jobs
Cloud • Security • Software • Cybersecurity • Automation
Lead technical direction for GitLab's deployment strategy, focusing on zero-downtime upgrades and automated operations of GitLab for self-managed users. Collaborate across teams, design Kubernetes operators, and contribute to improve GitLab's deployment tooling and operational standards.
Top Skills:
AnsibleGoHelmKubernetesPostgresRubyTerraform
Cloud • Security • Software • Cybersecurity • Automation
The Senior Product Manager for Secret Detection will oversee the product strategy for security features, working with teams to drive innovations that protect users from leaking sensitive information.
Top Skills:
AIApplication SecurityDevsecops
Cloud • Security • Software • Cybersecurity • Automation
As a Staff Backend Engineer, you'll build Python web services, lead technical projects, and mentor engineers while driving AI integration and system performance optimization.
Top Skills:
AIFastapiGrpcMlPythonStarlette
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
