Job Description
Where you’ll work: anywhere within Hungary
Engineering at GoTo
We’re trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you’ll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a GoTo product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference.
Customer Support Platform (Digital Workplace)
The Customer Support Platform (CSP) team within Digital Workplace is responsible for building and operating enterprise‑grade software that enables high‑quality, scalable, and reliable customer support experiences. The team partners closely with product, architecture, and operations to deliver solutions with a strong focus on quality, customer outcomes, and operational excellence.
Your Day to Day
As an Engineering Manager, you would be responsible for leading an engineering team and ensuring consistent delivery, operational effectiveness, and team growth.
Your day‑to‑day responsibilities include:
People Leadership — You will take full ownership of people management, including coaching, career development, 1:1s, and guiding team members through priority shifts with clear and consistent communication.
Delivery & Execution — You will oversee delivery across projects and operational work, ensuring priorities are clear, progress is visible, and commitments are met in an agile environment.
Operational Excellence — You will drive shared responsibility for deployments, monitoring, incident handling, and failure analysis, continuously improving the team’s operational maturity.
Stakeholder Partnership — You will work closely with architects, product managers, project managers, and senior stakeholders to design solutions, make prioritization decisions, and translate complex technical topics into clear outcomes.
What We’re Looking For
As an Engineering Manager, your background will look like:
- 2+ years of hands‑on experience as a people manager or engineering team lead
- 3+ years of hands‑on software development experience, including Java
- Experience working in an agile environment (Scrum and/or Kanban)
- Experience delivering and supporting enterprise‑level software products
- Fluent written and spoken English, with the ability to communicate effectively with senior stakeholders
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:
Full remote work option within Hungary and on-demand seat in our Astoria office
Comprehensive health benefits, life and disability insurance
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact
Gym reimbursement programs to encourage your physical well-being
GoTo performance bonus program to celebrate your impact and contributions
Monthly remote work stipend to support your home office expenses
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll
Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
