End User Support Specialist

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
End User Support Specialist - Williamtown
We are seeking an End User Support Specialist to join our team in Williamtown. This position is based 100% onsite.
Reporting to the IT Operations Manager, you will provide technical support for hardware, software, and network issues to internal stakeholders. A current NV1 Australian Defence security clearance is essential due to access to classified facilities. Applicants must also be able to meet Defence security requirements and have the ability to obtain an NV2 clearance after starting.
Key Responsibilities:

• Deliver end-user support via phone, chat, and self-service.

• Manage IT request tickets through resolution.

• Assist with new starter setups and software installations.

• Troubleshoot and resolve technical issues.

• Support IT projects and provide after-hours support as needed.

Basic Qualifications (Required Skills/Experience)

• NV1 Australian Defence security clearance is mandatory

• Minimum 2 years' experience supporting Windows 10 / 11 PCs including M365 & Teams.

• Strong problem-solving, communication, and time management skills.

About Us
Boeing Australia is shaping the future of aerospace and delivering some of the nation's most important programs for both the defence, space and commercial aircraft manufacturing.
In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation.
We're also committed to fostering an environment that's welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.
Benefits

• Cutting edge projects

• Flexible working options

• Competitive remuneration and incentive plan available

• Discounts for health insurance, travel and accommodation

• Salary packaging options

• Health and wellbeing benefits

Here what our employees have to say about working at Boeing:
https://www.boeing.com.au/
Applications for this position will be accepted until Mar. 17, 2026
Export Control Requirements:
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.