Do you want to work for one of the world’s leading medical device companies?
As an Enabling Tech Clinical Support Specialist, you will provide expert clinical and technical support for Stryker’s Q Guidance spine and cranial navigation systems, as well as legacy Nav3i and Airo systems. You will partner closely with surgeons, OR teams, and internal sales colleagues to ensure successful installation, training, and long-term adoption of advanced navigation technology.
This is a field-based role with approximately 80% travel, combining remote first-line support with extensive on-site clinical presence, including intraoperative guidance and hands-on training in hospital environments.
What you will do
Provide field-based clinical and technical support for Q Guidance, legacy Nav3i, and Airo CT systems, including first-line troubleshooting
Deliver on-site clinical and intraoperative support to maximize system utilization and clinical value
Train surgeons and OR teams on system use, workflows, and best practices
Lead installation and integration of navigation systems and related healthcare IT solutions
Support regional sales teams through pre-sales demonstrations and clinical expertise
Act as first point of contact for remote customer support and training
Resolve customer issues in line with service and escalation protocols
Drive successful onboarding, adoption, and long-term customer engagement
Collaborate closely with Application Engineers and sales teams as one Enabling Technologies unit
What you need
Required:
Bachelor’s degree or equivalent professional experience in a medical, clinical support, or nursing field
Proven ability to quickly learn, understand, and communicate complex medical technology and clinical workflows
Strong organizational, administrative, and time‑management skills, suited to a field-based environment
Excellent communication skills with the ability to train and support surgeons and clinical teams
Strong customer-first mindset, with a high level of professionalism and service orientation
Stress resistance and strong problem-solving skills.
Natural ability to build relationships and understand the needs of others.
Attention to detail and ability to analyze written specifications.
Solid computer proficiency, including standard tools such as Excel
Willingness to travel extensively (80%+); valid driver’s license required
Fluency in English
Preferred:
Minimum 2 years of relevant experience in healthcare, medical devices, or a clinical environment
Knowledge of spine surgery, navigation systems, or spinal anatomy preferred
Experience supporting procedures in an operating room or surgical setting
Experience delivering clinical education, onboarding, or user training
Proven ability to support complex technology implementations in hospital environments
Experience partnering effectively with sales or commercial teams
What We Offer
Comprehensive product, field sales, and leadership training
High-quality products that make a meaningful difference to patients
Competitive compensation including base salary, commission, and bonus
Attractive benefits package including healthcare, wellness programs, and service awards
Company car or car allowance, mobile phone, laptop, and iPad
A high-performing, value-driven team environment
Location/Residency: Since this is a national role, the ideal place of residency is London, South East UK, M4 Corridor, Midlands, or South Central UK, to allow for flexible travelling throughout the country.
Travel Percentage: 80%
