Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle.
The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are.
We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.
About the Role
We are seeking an Employee Relationship Consultant to join our global HR operations team. This role is responsible for delivering high-quality HR support across a defined region, with a focus on complex case management, compliance guidance, and employee lifecycle support.
As part of our HR service delivery model, this position operates as an advanced individual contributor, supporting escalated and non-routine HR matters that require deeper expertise and judgment. The role partners closely with Shared Services and the Payroll, Benefits, and Legal teams to ensure accurate, compliant, and timely resolution of HR issues.
This is a regionally aligned role that requires a strong understanding of local employment practices and language proficiency relevant to the supported geography which includes Africa, Hong Kong and Thailand.
Key Responsibilities
HR Service Delivery & Case Management
- Manage and resolve complex or escalated HR inquiries and cases across the employee lifecycle
- Serve as the point of ownership for issue resolution, ensuring timely and high-quality outcomes
- Provide guidance on non-standard HR scenarios, applying sound judgment and company policies /’
- Maintain accurate case documentation and ensure compliance with internal SLAs
Regional Compliance & Employee Support
- Apply country-specific employment laws, statutory requirements, and internal policies
- Provide clear and practical HR guidance to employees and managers within the region
- Support compliance-related activities, including audits, documentation, and regulatory requests
- Partner with internal stakeholders to ensure consistent and compliant practices
Cross-Functional Collaboration
- Work closely with Shared Services teams to ensure appropriate case escalation and resolution
- Partner with Payroll, Benefits, and Legal teams to address complex or sensitive matters
- Support regional HR programs and initiatives, including performance cycles and benefits processes
- Escalate risks proactively and drive issues through to resolution
Continuous Improvement & Operational Excellence
- Identify trends in employee inquiries and recommend process improvements
- Contribute to the development of knowledge articles and service documentation
- Support data quality and compliance reviews to ensure accuracy and consistency
- Participate in initiatives that enhance service delivery and employee experience
Qualifications
Required
- 3–5+ years of experience in HR operations, HR shared services, or employee lifecycle support
- Experience managing complex HR cases or escalations in a multi-country environment. Broad African country experience required.
- Strong understanding of regional employment practices and compliance fundamentals
- Proficiency in HR systems and case management tools
- Professional working proficiency (or higher) in the primary language(s) of the supported region
- Strong attention to detail and ability to manage sensitive information
Preferred
- Experience working within a tiered HR service delivery model
- Exposure to regional labor law frameworks (e.g., EMEA, LATAM, APAC)
- Experience collaborating with Payroll, Benefits, and Legal teams
- HR certification
This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.
What We Offer
- The opportunity to work with a purpose — simplifying global expansion across borders and cultures
- A diverse and inclusive environment
- Country-specific benefits
- Flexible PTO
- Your birthday off and a day for you to volunteer and give back to the organization of your choice
- Generous Parental Leave Program
- Growth and development opportunities with access to a top learning content provider
- The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.
Atlas Technology Solutions, Inc. (Atlas HXM) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas HXM is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas HXM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas HXM will not tolerate discrimination or harassment based on any of these characteristics. Atlas HXM encourages applicants of all ages.
Atlas HXM will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
Hiring decisions are based upon Atlas HXM’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.
This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.
Atlas HXM will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communications purporting to be from Atlas HXM that originate from any other email address. Atlas HXM will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas HXM.
