Employee Relations Advisor Specialist – London, UK
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
What you will be doing:
As an Employee Relations (ER) Advisor Specialist you will work as a trusted advisor with line managers across the business, providing advice and guidance on UK employee relations matters in accordance with our policies and procedures, to ensure a fair and consistent approach. Key responsibilities will include:
Guidance and Compliance: Provide expert guidance to management on employee relations matters including disciplinary, performance, grievance and flexible working, ensuring compliance with employment law and company policies.
Investigation: Conduct thorough investigations into intricate, HR-related employee grievances and ethics cases, resolving conflicts and recommending appropriate actions.
Consultation: Manage consultation actions such as TUPE and redundancy consultation (both collective and individual consultation).
Terminations: Handle sensitive, in-depth, involuntary terminations.
Training: Deliver training programs for managers on employee relations topics, such as conflict resolution and effective communication. Policy coaching for managers on performance management, disciplinary and flexible working process.
What you will need:
Conflict Resolution/Negotiation: Robust ability to mediate disputes and negotiate agreements effectively.
Knowledge of Employment Law: Strong in-depth understanding of UK employment law.
Problem Solving: You approach challenges with a solution-focused mindset, able to identify issues and develop effective solutions.
Empathy: Ability to understand and share the feelings of others, fostering a supportive work environment.
Active Listening: Excellent listening skills to fully understand and address employee concerns.
Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively.
Organisational Abilities: Exceptional organisational skills to manage multiple tasks and priorities efficiently.
Strategic Oversight: Ability to provide strategic direction and oversight in employee relations matters.
Microsoft Office Proficiency: Showing proficiency in Microsoft Office applications, such as Excel and Word.
Confidentiality: Demonstrating an ability to work with confidential information.
Attention to Detail: Attention to detail, analytical/reasoning, interpersonal, organisational, and problem-solving skills.
Cross-Functional Teamwork: Ability to work effectively in a cross-functional team environment.
Data Analysis: Ability to draw accurate conclusions from raw data.
Interpersonal Skills: Ability to interface with all levels of employees.
Flexibility: Ability to prioritize, multi-task, and maintain flexibility in a fast-paced, changing environment.
Judgment and Business Acumen: Sound judgment, business acumen, influencing skills, and proactive approach to effectively address sensitive employee issues.
Years of Experience:
Minimum of 7 years of experience in an employee relations specialist or HR generalist role.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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