Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
This Application Support role sits at the heart of the Global Markets e-trading infrastructure structure. You will be providing and owning RTB (Run The Bank) Production Support for external Client Connectivity and the Futures Trading Business, which offers the opportunity to develop your knowledge about global markets and electronic trading. The successful candidate will join us at an exciting time whilst we explore and leverage cutting edge AI capabilities to enable us to do more.
Key Skills and Experience required
Front Office Support: Proven experience providing comprehensive technical and business support directly to Front Office electronic trading users within a financial institution, demonstrating a strong understanding of financial products (e.g. Cash Equities and Listed Derivatives F&O) and ensuring quick issue resolution.
Production Operations & Incident Management: Know procedures in maintaining and managing critical application systems, including daily checks, continuous monitoring, regional handovers, and adherence to SLAs. Strong ability in incident handling, triage, escalation, communication, troubleshooting, and resolution.
Technical Proficiency: Demonstrated hands-on technical experience in Linux environments, including FIX protocol, network troubleshooting, system administration, bash scripting, and relational databases.
Problem Resolution: Ability to assess the risk and impact of production issues, define scope for complex problem resolution, and drive application enhancements for stability and efficiency.
Cross-functional Collaboration & Stakeholder Management: Liaising between users/traders, internal technology groups, and vendors. Effectively prioritizes bug fixes and support tooling requirements, demonstrating sound communication and diplomacy.
Leadership & Documentation: Acts as a Subject Matter Expert (SME) to senior stakeholders, coaches junior analysts, and develops/maintains comprehensive technical support documentation and operating standards.
Education
Bachelor’s/University degree or equivalent experience
What we will provide:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi London, England Office
33 Canada Square, London, United Kingdom, E14 5LB
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