Education Architect, Int

Company Overview: Blue Yonder is a global leader in digital supply chain management, specializing in artificial intelligence and machine learning-driven solutions. We optimize supply chains across various industries, including retail, manufacturing, and logistics. Our mission is to empower organizations to achieve greater efficiency, sustainability, and customer satisfaction through innovative technology.

Position Overview: The Education Architect Int at Blue Yonder will be responsible for designing, developing, and delivering comprehensive educational programs for our internal teams and clients. This role involves creating learning materials, conducting training sessions, and collaborating with various departments to ensure that educational initiatives meet the company's strategic goals and support Blue Yonder's products and solutions.

Key Responsibilities

Training Delivery & Facilitation

• Deliver instructor-led training (virtual and onsite) across assigned Blue Yonder solutions

• Tailor sessions to align with customer objectives, use cases, and skill levels

• Facilitate hands-on learning that reinforces real-world application

• Maintain a professional, confident presence in all customer interactions

Content Development & Maintenance

• Develop and maintain training materials aligned to current product capabilities and roadmap

• Incorporate practical scenarios to enhance applicability and learner engagement

• Continuously improve course structure, flow, and effectiveness

Cross-Functional Collaboration

• Partner with Product Management and Product Development to stay current on solution enhancements

• Collaborate with Professional Services to align training with implementation approaches and customer needs

• Work with Education Operations and peers to ensure consistency in delivery standards and content quality

Customer Enablement & Experience

• Translate complex functional and technical concepts into clear, actionable learning

• Guide customers in applying training concepts within their operational environments

• Gather and apply learner feedback to improve training effectiveness

• Deliver consistent, high-quality customer experience across engagements

Operational Excellence & Continuous Improvement

• Track key learning metrics, including customer satisfaction, training quality, and adoption outcomes

• Identify opportunities to improve delivery, scalability, and learner engagement

• Contribute to standardization of best practices, tools, and delivery methodologies

Qualifications & Experience

• Bachelor’s degree or equivalent practical experience

• 3–5 years of experience delivering training or relevant experience in supply chain, operations, or Professional Services

• Experience with enterprise software or SaaS solutions preferred

• Experience in customer-facing roles such as training, implementation, or operational enablement

• Willingness and ability to travel domestically and internationally

• Functional or technical experience in one or more of the following:

  • Allocation and Replenishment (including legacy Fulfillment and Order Optimization)

  • Demand and Supply Planning (including legacy planning solutions such as Legacy Allocation, Dynamic Allocation, Enterprise Supply Planning, and Inventory Optimization)

Key Skills & Competencies

• Strong facilitation skills with the ability to engage diverse audiences

• Excellent communication skills across technical and non-technical stakeholders

• Ability to solve functional and technical challenges in real time

• High attention to quality and detail in delivery and content

• Adaptability in dynamic, customer-facing environments

• Strong collaboration across cross-functional teams

• Customer-focused mindset with a commitment to impactful learning

Success Measures

• High-quality, on-time delivery of training engagements

• Customer satisfaction and training feedback scores

• Measurable impact on customer adoption and solution utilization

• Effectiveness and relevance of training content

• Contribution to scalable and standardized Education Services practices

Please note: We are open to remote first options across the UK but there could be up to 25% travel required.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.