Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
About the Job
As Ecommerce Experience Lead, you'll shape the site experience strategy across Europe, ensuring a seamless, customer-centric journey that strengthens brand affinity, increases revenue, and boosts lifetime customer value. This role is critical to shaping Levi's.com functionality and influencing global product development.
Main Responsibilities:
Strategy & Leadership
Develop and deliver an integrated, end-to-end customer experience strategy for Levi's.com.
Use insights and behavioural data to inform decision-making and future roadmaps.
Site Innovation & Continuous Improvement
Partner with global product teams to enhance site functionality and reduce friction.
Lead the AFP roadmap process to align enhancements with revenue and experience goals.
A/B Testing & Personalisation
Lead European A/B testing strategy and translate insights into actionable improvements.
Manage personalisation initiatives across all digital touchpoints.
Technical & Operational Oversight
Manage ticketing for site issues and ensure resolution.
Influence global product roadmap to reflect European needs.
About You:
7+ years of experience with a track record in developing e-commerce experience operations and strategy.
Experience with site functionality and technical product processes.
Strong grasp of commercial strategy, site merchandising, and trading.
Skilled at engaging with team members to establish clarity and alignment on context and expectations.
Track record of influencing global product teams and navigating cross-functional, matrix environments.
Specialised Knowledge / Technical Skills
Experience with A/B testing and personalisation tooling.
Excellent knowledge of e-commerce CMS and platforms, ideally including: Hybris, Salsify, ContentStack, Constructor.
Familiarity with additional tools such as GA/Looker, Jira, EQL, Optimizely, Saviynt.
SQL proficiency is advantageous.
Decision Making & Problem Solving
Analyse and draw conclusions from a broad set of data.
Experience working with data teams to turn insights into actionable recommendations.
Present projects clearly and act on feedback from diverse stakeholders.
Connect technical changes to consumer experience and revenue impact.
The expected starting salary range for this role is £64,500 - £86,000 per year. The amount an employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, and our needs. Salary ranges may vary by location and currency. Where roles are advertised across multiple locations, local ranges will apply.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, paid leave, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
#LI-hybrid
LOCATIONLondon, United KingdomFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.
