eCommerce Coordinator 12 month FTC

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The eCommerce Co-ordinator will focus on executing supporting business goals by analysing sales and inventory data, preparing reports, and aiding in forecasting. Key responsibilities include assisting with tracking performance against KPIs, identifying trends and providing financial insights to help make strategic decisions and ensure the right products are available to customers. The role requires strong analytical skills, good communication, and proficiency in excel. 

As a eCommerce Coordinator 12 month FTC you will

Trading & Commercial Support

• Assist in compiling weekly and monthly performance reports; highlighting key trends for review
• Support the tracking and impact reporting of OOS items and product availability, cascading this clearly and consistently to all key colleagues where it affects our plans and communications
• Maintain and update evergreen and ad hoc reports with accuracy and timeliness
• Help gather insights from customer feedback and returns to support optimisation efforts
• Own staff gifting assortment and logistics in partnership with the People Team
• Execute the implementation of price changes across platforms, ensuring deadlines are met and support the scoping of a more efficient way to scale this process
• As needed - support with NPD merchandising updates (or similar) or QA
• As required support in trouble shooting across the Digital Team as it pertains to stock availability and cover (inc customer care)

Operational Excellence

• Establish global working relationships with supply chain to track product availability and deliver timelines
• Execute stock updates and provide details of the process to aid scoping of an automated solution. With a keen eye share any anomalies or surprises for escalating, challenging where stock has moved to and solutions to retain
• Help align trading calendars with order forecasts and shipping schedules, updating the website with any delays or changes to SLA
• Act as a critical partner for major eventing co-ordinating stock requirements and re-dress globally ensuring we are optimised in our assortment and availability
• Coordinate the receipt of ancillary items (e.g., gift wrap, samples) into the correct warehouses keeping trade and product updated
• Maintain Subscription SKU tracking
• Own tracking loyalty stock levels ensuring we do not go out of stock
• Stay informed of legal updates and assist in implementing compliance changes across the site
• Collaborate with product and content teams to support major eventing and new product development (NPD) tracking
• Communicate peak cutoffs, SLA planning, and shipping optimisations/changes to broader team

Who you will work with

Digital Team

About you

• Proficient in Excel and reporting tools (Looker) with a solid grasp of financial data analysis
• Excellent communication and co-ordination skills
• Strong attention to detail to identify changes and nuances
• Comfortable handling multiple tasks and shifting priorities
• Clear communicator with a collaborative mindset

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.