eCommerce Compliance Executive

Job Description:

Pattern is a leading ecommerce accelerator headquartered in the Silicon Slopes tech hub in Utah, with offices in Asia, Australia, Europe, the Middle East, and North America. Named one of the fastest growing companies in the US by Inc. 5000, Pattern has made its mark in the industry as one of Utah’s newest unicorns valued at $2 Billion. Some of the biggest consumer brands like Pandora, North Face and IceBreaker trust Pattern with their business. Pattern recruits talent from top tech companies including Amazon, Apple, Google, eBay, Oracle, and Adobe and hires the best of the best.
Pattern is expanding, and we are looking for an eCommerce Account Health & Compliance Specialist to join our European Team in London to support the scaling of the business by protecting our business & brands we represent on Amazon and other marketplaces.

Frequently Asked Questions

What is the day in the life of an eCommerce Account Health & Compliance Specialist?

• Promptly address account health & listing issues by working closely with the brand management team to ensure compliance across all brands and markets. 

• Execute and own listing compliance reviews across all categories (supplements, food, cosmetics, home improvement, knives & blades, apparel, sporting goods etc.)

• Monitor and report on potential risks and non-compliance to local regulations and marketplace policies across our European business. 

• Determine risk profile for brands and markets, ensuring potential issues are proactively addressed. 

• Create and implement internal policies and procedures across various compliance functions.

• Support the Head of the function in executing investigations, appeals, POAs & escalations. 

• Maintain an independent mindset and effectively alert and challenge, where necessary, to achieve a robust second line of defence.

What will I need to thrive in this role:

• Excellent verbal and written communication skills

• A can-do attitude and eagerness to learn

• Responsible & reliable

• Tenacious approach to problem solving

• Strong writing and editing skills

• Precise attention to detail

• Able to cope well with ambiguity 

• Amazon Seller Central Experience (desirable)

• Experience with project management tools like ASANA (desirable)

We are looking for individuals who are:

• Game Changers - Someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
   

• Data Fanatics - Someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
   

• Partner Obsessed - Someone who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
   

• Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team

• An interview with a hiring manager

• A 2nd stage interview with a case study in the form of a presentation

• A final interview with the European General Manager

How can I stand out as an applicant?

• Be clear, concise, and specific when explaining a point (STAR model and answer first are the suggested frameworks)

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would make a difference at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• 28 days Holiday (increasing with years of service capped at 32 days)

• Competitive salary

• RSU’s (Restricted Stock Units)

• Hybrid working (2 days a week in the office)

• Health Shield Cover (Health, Dental, Eye care and Physio cash reimbursement plan)

• Free breakfast and snacks in the office

• Pension Scheme

• Enhanced Maternity and Paternity leave and pay

• Regular company socials

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.