E-Commerce Marketing Specialist

E-Commerce Marketing Specialist

Direct to Consumer

Location: Weybridge, UK

Are you a dynamic E-Commerce marketeer with a passion for driving online sales? If so, we want to hear from you! We are seeking a dedicated individual to join our Direct to Consumer team in Weybridge, UK.

As a key member of the team, you will play a key part in ‘Getting Closer to People’ and evolve the Marketing platform through this important part of Sony Europe’s Digital Strategy. You will drive online sales for Sony Europe to achieve targets, improve customer journey and develop e-commerce maturity.

You will:

• Increase the number of direct customers and support the retention of those customers through providing ways for our customers to discover our products and services.
• Co-ordinate and contribute to developing the Affiliate and Closed shop business to contribute to growing traffic, Sales, and quantity of registered Direct to Consumer customers in the Sony Store Online in multiple markets.
• Support the development and administration of the MySony Membership Proposition which contributes to increasing new account registration and retention of customers which in turn drives increased Lifetime Value.

In detail

Affiliate Program Leadership

You will work with the Category Management and Country Business Management team to increase the traffic and sales from the Affiliates and closed communities’ platform as well as the Closed Shops. This is a sales growth contributor and will require focus on selecting and working with publishers by market as well as the administration related to the operation of the affiliates platform and various Closed Shops.

MySony Membership Program Management

You will support the establishment and Management of the MySony Membership programme which creates reasons for our Guest Customers to create MySony Accounts and also provides membership value that encourages Repeat Visits and Repeat Sales.

E-Commerce Customer Journey Expertise

You will be the go-to expert on e-commerce customer journeys, using your insights to enhance the shopping experience on our Sony Store Online platform.

You will stay ahead of industry trends and standard processes, using this knowledge to inform strategy and drive innovation across our digital channels.

You will collaborate with regional and local teams to implement and optimize systems and processes, ensuring a world-class online experience for our customers

You will also provide a key support service to the Direct to Consumer and wider business teams, developing a deep knowledge and expertise of key systems, processes, and operations to provide advice and find opportunities for improvement and optimization.

You will bring:

• Online Marketing experience with some sales/customer engagement exposure.
• Familiarity contributing to Online business through forums or part of communities focused on Online Implementation Excellence.
• Attention to detail and sense of ownership
• A keen interest in technology and the application of technology to create business solutions.
• Creativity, you can demonstrate good examples of previous implementation along with insights in an Online environment.
• Analytical skills and experience with data-driven decision-making.
• Fluent in English and ideally one other major European Language.
• Strong communication skills with the ability to positively influence others and be part of a team.
• Able to overcome conflict and ‘blocking points’ through creative thinking
• A Growth Mindset.

Join us in shaping the future of e-commerce for Sony Europe! Apply now to be a key player in our success story.

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Your new office

Weybridge

Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.

Take a look at our video tour of the Weybridge site here: https://www.youtube.com/watch?v=3lwbMOzjoVA

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe.

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.