About Somerce:
Somerce is a dynamic, fast-growing creative agency on a mission to help brands thrive on TikTok Shop. With a flexible hybrid setup and a vibrant, collaborative team, we work hand-in-hand with ambitious brands to drive growth, spark engagement, and make a real impact in the social commerce space.
We’re looking for a proactive and organised Live Manager to lead and optimise our TikTok Shop livestream operations. This role combines strategic management with hands-on execution. Ideal for someone who can balance team leadership, client communication, and day-to-day live commerce coordination.
You’ll work closely with creators, hosts, and clients to deliver engaging, high-performing livestreams while ensuring all operations run smoothly and align with brand and revenue goals.
RequirementsStrategy & Management
- Develop, update, and execute the weekly live strategy across multiple client accounts.
- Oversee and coordinate the live operations team (execs, coordinators, hosts).
- Monitor performance metrics, using data to optimise scheduling, host performance, and conversion rates.
- Conduct presenter and host reviews, providing feedback and development support.
- Support in recruitment, onboarding, and training of new hosts and live execs.
- Serve as a primary point of contact for client communications, ensuring clear updates and aligned expectations.
- Manage client schedules and campaign calendars, adjusting to changing priorities.
- Share insights and performance reports regularly with clients and internal stakeholders.
- Support daily coordination of live shows, ensuring smooth setup and execution.
- Check live set quality and readiness daily (content, lighting, tech, compliance).
- Check in with hosts before they go live to ensure readiness and consistency.
- Track data, sales, and performance during and after each show.
- Assist in the day-to-day running of accounts, stepping into exec-level tasks when required.
- Collaborate closely with marketing, creative, and talent teams to align live content with campaign goals.
- Maintain open communication channels across execs, managers, and hosts.
- Foster a positive, performance-driven team culture.
- 2+ years’ experience in live shopping, influencer marketing, or social commerce (TikTok Shop experience highly preferred).
- Strong organisational and multitasking skills with the ability to manage shifting priorities.
- Confident communicator who can manage both internal teams and external clients.
- Data-driven mindset with experience tracking performance metrics.
- Creative problem solver who thrives in a fast-paced environment.
- Comfortable working flexible hours to support live content schedules.
Benefits
Why join Somerce?
In this fast-moving, growth-focused environment, the impact of your work will be seen and felt across the entire business. You won’t just be a small part of a big machine, you’ll have the chance to take ownership, bring your ideas to life, and directly influence how we grow. Along the way, you’ll be supported by a collaborative team that values creativity, initiative, and celebrating wins together. This is an opportunity to develop your skills, take on real responsibility, and build a career where your contributions genuinely matter.
Benefits
- Hybrid/ remote working
- "Work from anywhere" policy for overseas work
- Regular team socials
- Pension Scheme
- £50 contribution towards Gym Membership
Somerce London, England Office
Oval Road, London, United Kingdom
