Own client relationships and coordinate internal CRO strategists, designers, and developers to deliver high-quality e-commerce conversion optimization projects. Manage 5–7 concurrent projects for $10M–$100M brands, ensure deadlines and quality, communicate proactively, and solve problems before they escalate.
We're an E-commerce CRO agency working with 8-9 fig businesses in US and Europe.
We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.
Tasks
One sentence: Keep clients happy by being the best communicator in the room.
\- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.
\- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.
\- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.
\- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.
Requirements
1️⃣ Skills We Expect
* Experience in e-commerce, CRO, or agency work
* Familiarity with Shopify, Klaviyo, or Google Analytics
* Basic understanding of A/B testing and conversion optimization
* Comfortable working across time zones (we work with US-based clients)
* Use AI and is comfortable with using AI and experimenting with AI
2️⃣ Who You Are
Experience and background don't matter as much as the following traits:
Relentless Communicator
You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.
Detail-Obsessed
You catch the small things. You notice when something is off. You do not let details slip through the cracks.
Proactive Problem Solver
You do not wait for problems to escalate. You see them coming and address them before they become fires.
Client-First Mindset
You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.
Fast Learner
You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.
Calm Under Pressure
Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.
Benefits
Performance Bonus
The more clients you take and the longer you keep them, the higher your bonus
Fully Remote
Work from anywhere. No office required.
Growth Opportunity
This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.
Our Hiring Process
_We keep it simple._
1 Founder Interview (45 min)
A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.
2 Team Interview (45 min)
A call with our lead strategist to see how you interact with the team and handle real-world scenarios.
3 Reference Check
We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.
If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.
We need someone who owns client relationships end-to-end. You are the bridge between our clients and our team of CRO strategists, designers, and developers. Your job: make sure clients are happy, projects are delivered with quality, and nothing falls through the cracks.
Tasks
One sentence: Keep clients happy by being the best communicator in the room.
\- You will manage 5-7 e-commerce CRO projects at a time for brands making $10M-$100M/year.
\- You will be the single point of contact for each client -- the person they trust, rely on, and turn to when things get messy.
\- You will coordinate between our internal team (strategists, designers, developers) and the client to ensure everyone is aligned, deadlines are met, and quality is never compromised.
\- You will push back when needed, ask the hard questions, and make sure we are delivering real value -- not just checking boxes.
Requirements
1️⃣ Skills We Expect
* Experience in e-commerce, CRO, or agency work
* Familiarity with Shopify, Klaviyo, or Google Analytics
* Basic understanding of A/B testing and conversion optimization
* Comfortable working across time zones (we work with US-based clients)
* Use AI and is comfortable with using AI and experimenting with AI
2️⃣ Who You Are
Experience and background don't matter as much as the following traits:
Relentless Communicator
You over-communicate. You follow up. You never assume. You make sure everyone is on the same page, even when it feels redundant.
Detail-Obsessed
You catch the small things. You notice when something is off. You do not let details slip through the cracks.
Proactive Problem Solver
You do not wait for problems to escalate. You see them coming and address them before they become fires.
Client-First Mindset
You genuinely care about making clients happy. You go the extra mile to ensure they feel heard, valued, and taken care of.
Fast Learner
You pick things up quickly. You do not need hand-holding. You figure things out and ask smart questions when you are stuck.
Calm Under Pressure
Things will get chaotic. Deadlines will shift. Clients will panic. You stay calm, focused, and solution-oriented.
Benefits
Performance Bonus
The more clients you take and the longer you keep them, the higher your bonus
Fully Remote
Work from anywhere. No office required.
Growth Opportunity
This is not a dead-end role. As we grow, you grow. If you excel, there is room to take on more responsibility, manage a team, or specialize in areas you care about.
Our Hiring Process
_We keep it simple._
1 Founder Interview (45 min)
A conversation with the founder to understand your background, communication style, and whether you are a good fit for the role.
2 Team Interview (45 min)
A call with our lead strategist to see how you interact with the team and handle real-world scenarios.
3 Reference Check
We will reach out to 1-2 references to confirm you are who you say you are. Then we make a decision.
If this sounds like you, we want to hear from you. Fill out the application form and we will get back to you within 3 days.
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Provides empathetic support to customers affected by fraud, identity theft, and data breaches. Conducts incident interviews, reviews and documents case information, assesses needs, coordinates with customers, clients, specialists, creditors, and agencies, explains remediation options, manages expectations, and escalates cases requiring specialist assistance. The role requires fluent Dutch and English, strong organization, accurate recordkeeping, customer service skills, and proficiency with Microsoft Office and case management systems.
Top Skills:
Case Management SystemsCustomer Relationship Management PlatformsExcelMS OfficeOutlookWord
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Supports customers affected by fraud, identity theft, and data breaches by conducting interviews, assessing incidents, documenting case information, coordinating remediation, communicating with stakeholders, and escalating cases when specialist assistance is needed. The role provides empathetic guidance, manages expectations, prepares correspondence for third parties, and maintains accurate records while working a weekday night shift. Fluency in Dutch and English, customer service experience, strong organization, and Microsoft Office proficiency are required.
Top Skills:
Case Management SystemsCustomer Relationship Management (Crm) PlatformsExcelMS OfficeOutlookWord
HR Tech • Information Technology • Professional Services • Sales • Software
Leads customer expansion and retention across EMEA by managing Account and Renewal Managers, owning NRR and ARR growth, improving renewals, identifying expansion opportunities, and maintaining forecasting and pipeline rigor. The role develops high-performing teams, drives value-led selling and product bundling, applies MEDDPICC, Clari, Salesforce, and AI-enabled sales tools, and collaborates with Customer Success, Product, and Marketing.
Top Skills:
ChatgptClariGong EngageGpt AgentsLinkedin Sales NavigatorMeddpiccNotebookOutreachSaaSSalesforce
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
