Dynamics BC Functional Consultant (D365)

What you'll be doing

Customer Discovery & Solution Design
• Understand how customers operate, identify opportunities for improvement, and design Business Central solutions that support their commercial and operational goals.
Implementation & Delivery
• Lead functional delivery across the project lifecycle, ensuring solutions are configured, tested, and deployed successfully.
Stakeholder Engagement
• Build trusted relationships with customer stakeholders, facilitating workshops, managing expectations, and providing clear guidance throughout delivery.
Adoption & Change
• Help customers realise value from their investment through effective training, knowledge transfer, and business process alignment.
Commercial & Continuous Improvement
• Identify and scope change opportunities, balancing customer requirements with best practice while supporting the ongoing growth of the Business Central practice.
Handover & Long-Term Success
• Ensure customers transition smoothly into support, with the documentation, knowledge, and confidence required for long-term success

The kind of problems you’ll solve

• A customer has inefficient finance or operational processes and needs a scalable way of working.
• Key stakeholders have different priorities and need help aligning around a solution.
• Business requirements don't fit perfectly within standard Business Central functionality.
• Data quality issues threaten the success of a migration or go-live.
• Users are resistant to change and need confidence in new processes.
• A project is at risk because requirements are unclear or poorly defined.
• Customers want to maximise value from Business Central without overcomplicating the solution.
• Delivery teams need clear functional direction to ensure successful implementation.

What sets you apart

• You think in outcomes rather than features.
• You can quickly understand how a business operates and where improvements can be made.
• You simplify complex problems and communicate solutions clearly.
• You challenge constructively when a better approach exists.
• You are comfortable navigating ambiguity and bringing structure to evolving requirements.
• You balance customer expectations with commercial and delivery realities.
• You build credibility through expertise, pragmatism, and consistency.
• You take ownership and follow through on commitments.

Your impact:

On the Business
• You help grow Infinity's Business Central capability by delivering successful projects, strengthening customer relationships, and creating opportunities for future revenue and retention.
On Customers
• You enable organisations to operate more efficiently, make better decisions, and gain greater value from their technology investment.
On Team Performance
• You provide clarity between customers and delivery teams, reducing project risk, improving collaboration, and contributing to consistently high-quality outcomes.

What it’s like here

• Ambitious, but not political
• Collaborative, but with high standards
• People who care about doing things properly — not just getting them out the door
We’ve built a culture where:
• Architects have real ownership and influence
• Good ideas win (regardless of role or tenure)
• You’re trusted to solve problems, not micromanaged

What you get:

• Unlimited annual leave
• Private healthcare, life assurance, company shares
• Electric car scheme
• Flexible/remote working (with access to Tunbridge Wells & Paddington offices)
• Company & team socials, including our annual Illuminate Awards