DUA Manager
Role Highlights
- London, with hybrid working
- Enhance your career in an exciting and ever-changing environment
The Opportunity
We are looking for an experienced DUA Manager to join our team which is part of the Chief Underwriting Office (CUO). In this role, you will ensure DUA’s are written in accordance with the QBE EO Delegated Underwriting & Operational Guidelines, Lloyd’s and applicable regulatory requirements.
This is your chance to enhance your career in an exciting and ever-changing environment by managing your own portfolio of DUA’s, working closely with underwriters as well as other teams across the business such as claims, compliance, pricing and legal.
If you enjoy working collaboratively, have a strong eye for detail, and want to make a meaningful impact, we’d love to hear from you.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
- Manage a portfolio of DUA’s ensuring all procedures and documentation comply with QBE European Operations, Lloyd’s and applicable regulatory requirements.
- Apply a high standard of service, support and control to all DUA’s in your portfolio and recommend remedial action where necessary.
- Manage the onboarding process for new cover holders, renewals and post approval changes including managing key stakeholders in the process.
- Maintain effective relationships with external stakeholders; Lloyd’s, LMA, Regulators, Brokers, Cover holders & Market Peers.
- Assist in the maintenance and development of DUA procedures so that they are aligned with business needs and are fit for purpose.
- Actively participate in and contribute to projects and strategic initiatives which support the achievement of business goals.
- Attend internal team meetings, liaising with underwriters and other departments to ensure DUA Management operates collaboratively.
- Represent DUA Management within QBE European Operations contributing to the promotion of the team with the QBE Group.
- Keep abreast of market dynamics and demonstrate awareness to ensure our DUA’s operate effectively and appropriately.
About you
- Experience in a delegated underwriting (DUA) environment, ideally within underwriting management or oversight
- Strong ability to build and maintain relationships with internal and external stakeholders
- Highly organised, able to manage multiple priorities accurately and at pace
- Proactive and improvement‑focused, contributing to the enhancement of DUA processes
- Clear and confident communicator with strong interpersonal skills
- Resilient and driven, able to perform effectively under pressure
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
- Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Accountability, Communication, Critical Thinking, Customer Service, Decision Making, Develop Training Programs (Inactive), Governance Models, Insurance Regulations, Intentional collaboration, Managing performance, Prioritization, Regulatory Compliance, Risk Management, Stakeholder Management, Strategic ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
