Serves as an insurance subject-matter expert, engaging stakeholders, translating business requirements into functional specifications and backlog items, supporting process design and impact analysis, and guiding delivery through design, testing, UAT, and production issues. Collaborates with architects, engineering teams, and delivery managers across complex enterprise environments while providing trusted advisory, governance, and client-facing support.
Role Summary
The Domain Consultant will act as a subject‑matter
expert (SME) for RSA insurance platforms, bridging business
requirements and technology delivery. The role requires strong insurance domain knowledge,
stakeholder engagement, and the ability to translate business needs into
actionable functional and solution inputs for delivery teams.
Key Responsibilities
- Act
as a domain SME for Insurance business areas such
as Claims, Policy Administration, Underwriting, Billing, or
related platforms.
- Engage
with RSA business stakeholders to understand requirements, pain points,
and transformation goals.
- Translate
business requirements into functional specifications, solution
inputs, and backlog items.
- Support
solution definition, process design, and impact analysis for change
initiatives.
- Provide domain guidance
during design, development, testing, and UAT phases.
- Review
functional designs, user stories, and test scenarios to ensure business
alignment.
- Support
production issues with business impact analysis and prioritization.
- Collaborate
with Architects, Delivery Managers, and Engineering teams to ensure
solutions meet business intent.
- Participate
in governance forums, workshops, and client discussions as a trusted
advisor.
Domain & Functional Skills (Mandatory)
- Strong
experience in General Insurance domain (preferably
P&C)
- Hands‑on
knowledge of Claims / Policy / Billing / Underwriting processes
- Experience
working on core insurance platforms and surrounding
ecosystems
- Ability
to perform business analysis, functional design, and process
mapping
- Strong
understanding of end‑to‑end insurance value chain
Technical & Delivery Exposure
- Experience
working closely with .NET / Java / Digital platforms (no
coding required)
- Understanding
of Agile / Scrum / SAFe delivery models
- Exposure
to UAT planning, execution, and business sign‑off
- Ability
to work with distributed onshore–offshore delivery teams
Experience & Qualifications
- 12+
years overall experience with 5+ years in
Insurance domain consulting
- Prior onsite
client‑facing experience (UK/Europe preferred)
- Experience
working in large enterprise / regulated environments
- Strong
communication and stakeholder‑management skills
Behavioral & Leadership Skills
- Strong
consulting and advisory mindset
- Ability
to influence business and technology stakeholders
- Excellent
analytical and problem‑solving skills
- Comfortable
working in complex, multi‑vendor environments
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