Director, Solutions Engineering

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As Director, Solutions Engineering at Unily, you will lead and manage our presales engineering team on a global scale. You will be responsible for shaping our presales strategy, driving technical excellence, and ensuring that our team effectively supports the sales efforts. This role is pivotal in showcasing our SaaS solutions and driving revenue growth.

Main Responsibilities

• Lead and manage a global team. Setting team goals, monitor performance, and provide mentorship and guidance. Whilst fostering a collaborative and high-performing team culture.
• Develop and execute a global presales strategy in alignment with company objectives. Implementing best practices for lead generation, customer engagement, and conversion.
• Continuously refine and adapt the strategy based on market trends and customer feedback.
• Maintain an in-depth understanding of Unily's SaaS products, solutions, and services.
• Effectively communicate the value proposition to potential customers.
• Collaborate closely with Sales, Marketing, and Product Development teams to ensure a coordinated approach to customer engagement and conversions. Providing technical insights and expertise to support these functions.
• Serve as the ultimate technical authority within the presales team. Addressing complex technical inquiries and challenges from potential customers. Engaging with prospective customers to understand their unique needs and challenges.
• Customise Unily's solutions to meet specific customer requirements and effectively demonstrate their benefits.
• Oversee the creation and delivery of product demonstrations and proof-of-concept (POC) engagements.
• Assist the Sales team in closing deals by providing technical expertise, addressing objections, and helping customers understand the technical aspects of our solutions.
• Ensure that the solutions engineering team has access to the necessary documentation, training materials, and resources. 
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the presales team's efforts.
• Provide regular reports and insights to company leadership.
• Stay informed about industry trends, competitors, and emerging technologies in the SaaS space.
• Manage the budget for the global presales engineering team. Ensuring that resources are allocated effectively to support the team's objectives.

Requirements

• Proven experience in solutions engineering or a similar technical leadership role within the SaaS industry. 
• Strong leadership and team management skills. 
• Exceptional technical knowledge and ability to convey complex concepts to non-technical stakeholders. 
• Excellent communication and presentation skills. 
• Ability to adapt to a fast-paced, ever-changing environment. 
• Strong strategic thinking and problem-solving abilities. 
• Willingness to travel as needed (if applicable) 

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.  

Why Work For Unily? 

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: 

 Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people. 

 Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. 

 The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. 

 Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. 

We offer a fantastic suite of benefits. 

UK: Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. 

US: 23 vacation days plus an extra paid day off to enjoy your birthday, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. 

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