Director Solutions Consulting (Presales Engineering), EMEA

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Director of Solutions Consulting will oversee the EMEA Solutions Consulting team, focusing on our largest and most strategic accounts alongside new business ventures. Reporting to the Senior Vice President of Global Solutions, this role involves close collaboration with Sales Executives, Account Managers, and Professional Services staff to drive the achievement of revenue targets in the region. This position requires strategic vision, exceptional leadership, and deep technical expertise. The selected candidate will bring unparalleled expertise, driving growth, transformation, and stability in our largest revenue-generating region in alignment with our FY25 objectives.

You will: 

• Strategic Leadership: Guide and mentor a team of Solution Consultants in delivering high-quality, value-driven consultations and demonstrations across platforms like Conversational Cloud and Conversational AI. Support and lead strategic deal discovery, ideation, and education programs across the region. Promote innovation, creativity, and proactive problem-solving essential for achieving ambitious growth targets.
• Solution Development: Architect innovative, high-level solutions that demonstrate how our and partner's products integrate into customer infrastructures, enhancing their business processes and customer engagement strategies. Bridge the gap between technical solutions and business objectives, maximizing ROI.
• Collaboration and Support: Work closely with cross-functional teams, including R&D, Marketing, Partner Relations, and others, to leverage technical and industry expertise throughout the organization. Act as a stabilizing influence, mentoring employees and ensuring operational consistency.
• Client Engagement: Directly interact with both existing and prospective customers (influencers, economic buyers, and executive leaders) to support and independently manage the sales discovery and education process, ensuring alignment with business goals and customer satisfaction.
• Sales Enablement: Partner with sales teams to develop strategies for winning opportunities, including renewals and upsells, and actively participate in crafting responses to RFPs and other proposals. Lead transformative initiatives, driving continuous improvement and innovation.

Knowledge Sharing: Regularly educate and update Sales and Delivery teams on new and existing product offerings, conducting training sessions as necessary.

You have:

• Experience: At least 15+ years in Solution Consulting or Pre-Sales Engineering, with a proven track record in closing large enterprise deals. Experience in product management and partner sales or a similar role is considered a plus. Extensive experience managing and growing revenue regions, handling sales deals ranging from $10-20M, and managing a $100M pipeline.
• Technical Skills: Strong understanding of web technologies, Conversational AI, cloud infrastructure, and development workflows. Proficiency in editing HTML, JavaScript, and CSS, and familiarity with API concepts and Agile methodologies. Certifications in AI and cloud platforms like GCP or AWS are advantageous.
• Commercial Acumen: Proven ability to understand business and technology goals and create value for customers.
• Education: BA or BS degree in a relevant field such as Computer Science, Engineering, or Mathematics. Additional certifications or self-study in related technologies are desirable.
• Soft Skills: Exceptional public speaking and written communication abilities. Creative thinking and strategic planning capabilities in complex sales environments.

Preferred Qualifications:

• Background in martech, mobile apps, contact centers, or related fields.
• Strong technical aptitude with experience in using modern technology tools and platforms.

Benefits: 

• Time away: Vacation, public holidays and care days.
• Financial: Pension, deferred pension and ESPP.
• Family: Parental leave.
• Development:  Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.