Director, Sales, UKI

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We have an exceptional opportunity for a dynamic and visionary sales leader to join Genesys as Senior Director, Sales in the UK and Ireland Region. This is a pivotal role for an experienced leader who is passionate about AI transformation, new logo acquisition, customer experience and leading high-performing enterprise sales teams.

This leader will drive Genesys’ new logo acquisition in the UK and Ireland overseeing a team of Account Executives. The successful candidate will be responsible for shaping the sales strategy, fostering a culture of excellence, and ensuring strong alignment with cross-functional teams.

The Strategic Value of the Role

You will be accountable for revenue performance and growth. You will:

• Lead, inspire, recruit and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals.

• Define and execute a go-to-market strategy that expands Genesys’ market share in key industries.

• Partner with leadership to shape strategic priorities, forecast growth, and optimize sales operations.

• Foster collaboration across Sales, Marketing, Partner Ecosystem, Professional Services, and Customer Success to ensure consistent execution and customer value realization.

• Act as the executive sponsor for larger deals, ensuring long-term success and strategic alignment.
  Key Responsibilities

• Lead and manage a team of Account Executives to deliver on new customer acquisition goals.

• Drive consistent overachievement of revenue targets through new logo acquisition.

• Build and maintain strong C-level relationships with strategic enterprise customers and partners.

• Develop and execute your business plan aligned with corporate strategy.

• Recruit, coach, and retain top sales talent; cultivate a high-performance culture focused on customer success and continuous improvement.

• Collaborate with Marketing and Channel teams to optimize pipeline generation and conversion.

• Provide clear and actionable insight to executive management on market trends, competitive dynamics, and field performance.

• Champion diversity, inclusion, and leadership development within the sales organization.

• Represent Genesys as a thought leader and trusted advisor in the customer experience and SaaS markets.
  Minimum Requirements

• Proven track record of multiple years of enterprise sales leadership, including experience managing large, complex teams and multimillion-dollar revenue targets.

• Demonstrated success in scaling SaaS, CX, AI or Enterprise Software businesses within the region.

• Strong executive presence and ability to influence C-level stakeholders both internally and externally.

• Excellent strategic thinking, planning, and execution skills.

• Deep understanding of the Customer Experience, AI, Contact Center, or Cloud Communications markets.

• Strong analytical and business acumen with the ability to drive data-informed decisions.

• Proven ability to lead through change and drive transformation in complex, matrixed organizations.

• Exceptional communication, negotiation, and presentation skills.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.