Director, Sales Operations

About Wolters Kluwer

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For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. ­­ Employees are at the cornerstone of bringing our vision to life.

We are a technology-led global software and services company. Our success has been built upon smart thinking and listening to each other. Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems.

At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future!

About the Role

The Director, Sales Operations reports to the VP, Global Operations within the CP & ESG Revenue Operations organization and serves as a strategic commercial partner to sales leadership across CCH Tagetik, Enablon, TeamMate, and CCH. This role holds primary accountability for the design and execution of sales compensation programs, pipeline and forecast management, demand generation orchestration, and commercial analytics across a multibillion-dollar B2B SaaS portfolio. The Director works without appreciable direction and is evaluated on results and execution against divisional strategy.

Responsibilities

• Own end-to-end sales compensation plan design, modeling, and governance across multiple brands and seller segments

• Lead pipeline management and forecast cadence, delivering accurate risk/upside reporting to commercial and executive leadership

• Partner with marketing and commercial leadership to align demand generation programs with territory capacity and revenue targets

• Serve as the analytical authority for the commercial organization — owning KPI frameworks, dashboards, and performance reporting

• Design and manage sales productivity programs that improve rep ramp time and commercial effectiveness

• Drive CRM data quality and opportunity management discipline across the sales organization

• Lead and develop a team of senior managers and high-level sales operations professionals

• Align sales operations strategy with divisional objectives and broader organizational goals

Experience & Skills Required

• 10+ years in Sales Operations or Revenue Operations supporting a multibillion-dollar B2B SaaS or enterprise software business

• Demonstrated ownership of sales compensation plan architecture and governance, not just administration

• Proven experience running a rigorous, trusted forecasting and pipeline management process

• Experience operating across a multi-brand or multi-segment commercial structure in a matrixed organization

• Strong commercial analytics capability with the ability to translate data into actionable decisions

• Proficiency in Salesforce; experience with BI tools (Tableau, Power BI, or equivalent)

• Bachelor's degree required; advanced degree preferred

Become part of Wolters Kluwer!

You can realize your ideas, learn, develop and grow. We have a lot to offer and stand for an open corporate culture. Join us and shape the future together with us.

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We welcome all people - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.

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To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.