Director of Renewals

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

We are seeking a highly motivated and results-driven Director of Renewal to join our EMEA and India team. Based in London, UK, this role is ideal for an experienced professional with a proven track record in managing enterprise accounts, negotiating complex renewals, and mitigating risk. The successful candidate will be an expert in deal structuring, fostering strong customer relationships, and collaborating effectively across sales and cross-functional teams. This strategic role is critical in maximizing customer retention while driving long-term value for the business.

Key Responsibilities:

Team Leadership & Renewal Management:

• Lead and manage a team of renewal specialists, providing guidance, coaching, and support to drive performance and ensure successful contract renewals across enterprise accounts in the EMEA and India regions.
• Take a hands-on approach by actively managing high-value enterprise accounts, leading negotiations, and overseeing the renewal process to ensure timely and successful outcomes.
• Empower the team to balance customer satisfaction, retention, and company objectives, effectively minimizing churn and driving long-term customer loyalty.
• Drive a culture of accountability and excellence, setting clear performance goals and providing the necessary tools and resources for the team to succeed.

Customer Relationship Building:

• Develop and nurture strong relationships with key stakeholders and decision-makers within strategic enterprise accounts, ensuring customer satisfaction and long-term engagement.
• Act as a trusted advisor, understanding customer needs and aligning solutions to meet their business goals, while managing and resolving challenges that may arise during the renewal process.

Collaboration with Sales & Cross-functional Teams:

• Work closely with sales and csm leaders to align renewal strategies with overall account plans and growth objectives, collaborating on complex deals and opportunities to maximize account value.
• Collaborate effectively with cross-functional teams, including customer success, operations, finance, operational, and legal, to ensure smooth execution of the renewal process and drive seamless customer experiences.

Data Analysis & Reporting:

• Analyze key renewal performance metrics and trends, providing data-driven insights to identify risks and areas for improvement.
• Work with the team to develop strategies that improve retention rates and customer satisfaction, using performance data to guide decisions and optimize outcomes.
• Create and present regular reports to senior leadership, highlighting team progress, renewal trends, and strategic recommendations.

Presenting to High-Level Executives:

• Present renewal strategies, performance insights, and key account updates to senior leadership and high-level executives, ensuring alignment with broader company goals.
• Influence executive decision-making through data-driven presentations, highlighting key opportunities, risks, and strategies for customer retention and growth.
• Act as a key liaison between executive leadership and the renewal team, ensuring transparency and collaboration on strategic initiatives.

Process Improvement & Best Practices:

• Lead efforts to continuously refine and optimize the renewal process, focusing on improving efficiency, scalability, and consistency across the team.
• Share best practices, lessons learned, and frameworks to standardize excellence in the renewal process and ensure high levels of customer retention and satisfaction.
• Foster an environment of continuous learning and development, ensuring the team stays ahead of industry trends and evolving customer needs.

Qualifications:

Required Skills and Experience:

• Extensive experience in renewal management, sales, or customer success, with a focus on managing enterprise accounts in the EMEA region.
• Proven experience leading and mentoring a team, setting clear performance expectations, and driving results in a dynamic, fast-paced environment.
• Deep expertise in risk mitigation, deal structuring, and negotiating complex contracts for enterprise clients.
• Exceptional relationship-building skills with both customers and internal teams, capable of influencing and building trust at all levels.
• Strong cross-functional collaboration experience, working closely with sales, customer success, finance, and operations teams.
• Excellent communication and presentation skills, with the ability to simplify complex ideas and effectively influence decision-making at all levels, including high-level executives.
• Proven experience presenting strategies, performance metrics, and business recommendations to senior leadership.
• Analytical mindset, with proficiency in data analysis tools such as Excel, Salesforce, or other CRM platforms to derive actionable insights.
• Hands-on experience with Salesforce.com CRM and CPQ to manage renewals, forecast revenue, and streamline sales processes.

Preferred Skills and Experience:

• Industry knowledge specific to SAAS and AI
• Experience in scaling renewal processes and developing high-performing teams in an enterprise environment.

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Reasonable adjustments will be made for disabilities where this is practicable. Job descriptions may be amended by Automation Anywhere from time to time as the business needs dictate and the list of responsibilities they set out are not exhaustive.  Please note that we use automated decision-making technologies. If you don’t want us to do this, please let us know by reaching out to [email protected].  You have the right to request a human review of your application.

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