Manager, Professional Services

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Manager, Professional Services 

We’re looking for an experienced and motivated leader to join our Implementation team under Professional Services department to lead a team of Implementation Managers in London. You will join a group of peers spread across London and Europe to propel our implementation team to new heights, setting the standard in the industry. You will lead a group of Implementation Managers who specialize in the Unified Commerce domain, supporting the complex integrations and business models of our customers to give them their competitive edge. 

The Implementation Management team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge and industry best practices. Implementation managers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and financial services. 

What you’ll do

• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well. Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
• Collaborate with other teams and drive initiatives to grow the (global) IM organization, in size, quality and scalability. 

Who you are

• You have a minimum of 3-4 years experience leading teams with direct reports
• Experienced in building and managing a team of implementation managers, technical consultants or technical project managers. This will include coaching, setting goals and objectives and training the team
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology
• A proven track record of helping to driving change, using data to make informed decisions on setting up tools and procedures, so that Adyen continues to be successful from an operational perspective
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate
• Proactive hands-on attitude to get things done in collaboration with your team, not afraid to get involved and tackle challenges when the situation calls for it

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our London office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.