Are you a decisive, high‑velocity Product Operations leader who thrives at Exec‑level altitude and turns organisational complexity into clarity, momentum, and measurable impact?
At Diligent, we’re looking for a true force‑multiplier — someone who can modernise and run the operating system that powers our Product Management, Delivery Management, and Content organisations across four business units. This highly visible leadership role is about imposing coherence, driving execution discipline, and building an operating rhythm that accelerates product teams, not slows them down.
If you bring conviction, energy, an AI‑first mindset, and the ability to transform data into direction, you’ll shape how a global product organisation plans, delivers, communicates, and scales with excellence.
What You’ll Lead & Deliver
- Build and own the operating cadence for Product, Delivery, and Content across all business units.
- Enforce consistent processes, standards, and best practices that drive execution excellence and predictable delivery.
- Create a single source of truth for product data, metrics, delivery performance, and user behaviour insights in partnership with Business Analytics.
- Transform content operations into an AI‑first capability with modern tooling, automation, and human‑in‑the‑loop workflows.
- Govern and report on strategic investments, including allocation, impact, and outcomes.
- Own and optimise the tools, platforms, and technologies that support product operations across the organisation.
- Communicate product plans, delivery progress, and outcomes clearly and credibly to senior leadership and cross‑functional teams.
The Essentials you'll need to get an Interview
Leadership & Operating Style
- High energy, decisive leadership presence with a strong bias to action — not facilitative or passive.
- Proven ability to impose structure, standards, and operating rhythm across multiple teams or business units.
- Confident operating at GM / executive altitude with clear, opinionated recommendations — not just alignment‑driven updates.
Product & Data Mindset
- Strong product‑centric orientation: understands product value, adoption, customer outcomes, and trade‑off decisions.
- Deep experience using metrics, analytics, and tooling to shape product planning, delivery health, and performance reporting.
- Ability to design and evolve an operating system that accelerates product teams, not one that is administrative or process‑heavy.
AI‑First Thinking & Experience
- Demonstrated curiosity, practical experience, and hands‑on application of AI to product operations, workflows, or delivery optimisation.
- Ability to define AI‑enabled processes, deploy modern tooling, and build scalable, automated systems for product and content operations.
Execution & Cross‑Functional Influence
- End‑to‑end product delivery leadership experience, driving predictable execution in complex or multi‑BU environments.
- Strong governance skills with the ability to track investment allocation and measure outcomes.
- Capable of translating complex data and delivery insights into clear narratives and decisions for executives.
What This Role Is Not
(For candidate self‑selection — tailored to Adam’s feedback)
This role is not for someone who:
- Is primarily a program manager, delivery manager, or facilitator.
- Brings only process health or operational hygiene without product value thinking.
- Relies on alignment over leadership.
- Has limited exposure to AI in product workflows.
- Is more comfortable executing with VP‑level sponsorship than influencing at GM / exec level.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
