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Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate product innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald's Customer Experience organization; we are a group of talented people with a multitude of skills who seek to continuously enhance our customers and crew member experience by solving hard problems and building the latest and coolest of capabilities for our digital platforms.
Job Description:
About archOS: archOS is a multi-year transformational program designed to standardize, optimize, and modernize our tech stacks and business processes. It supports our Consumer & Restaurant Platforms and serves as an enterprise enabler, laying the foundation for our broader digital ambitions and growth goals. This foundation will enable us to deliver capabilities rapidly in a stable environment and support new initiatives as part of our Digital Engagement Strategy.
Role Overview: This role is part of the Global Technology function and the Commercial Products & Platforms team, reporting to the Senior Director of archOS. Director - archOS Product Activation, will lead the team responsible for discovering and defining the deployment steps needed to implement the multi-tenant Global Mobile App (GMA) and Martech stack into McDonald's Global Cloud environment.
Primary Responsibilities:
- Lead and coach the team responsible for archOS deployment activities.
- Collaborate with third-party vendors, business partners, project managers, and all stakeholders.
- Ensure all aspects of the archOS deployment, from scope to design, are delivered successfully and meet both business and technical requirements.
Core Responsibilities & Accountabilities:
- Manage, coach, and support the activation team.
- Develop, motivate and performance manage teams.
- Continually validate team resourcing, skills, capacity, and capabilities
- Team capacity planning
- Lead the discover and definition of the activation activities and deliverables (e.g. Playbooks, checklists, documentation)
- Ensuring best practices, knowledge and standards are followed.
- Identify opportunities to leverage solutions and drive standardisation.
- Recognise and communicate areas of opportunity for improvement.
- Advise, review and sign-off requirements with the archOS stakeholders.
- Lead the overall market activation efforts for archOS, ensuring timely delivery of all rollout workstream activities and serve as the Single Point of Contact, acting as the primary liaison among segments, markets, other depts. and the deployment team.
- Work with a various teams (Product, Global Technology, Marketing, Change, etc) and stakeholders to identify resources, partners, and timelines.
- Collaborate with all stakeholders to settle activation requirements; develop the strategy, coordinate the development, and work to resolve bottlenecks to delivery aligned with program timelines.
- Lead the coordination of market activation activities.
- Direct the hyper care business support post-activation in markets, ensuring rapid resolution of issues and stabilization of market operations, minimizing business impact and take care of a comprehensive documentation of the activation processes to support future deployments and ensure knowledge transfer.
- Drive continuous improvement in deployment strategies and processes, leveraging insights and lessons learned from each market rollout.
Qualifications:
Educational Background
- Bachelor's degree in Computer Science, Product Management, Business, or a related field.
Professional Experience
- Proven track record in progressively responsible technology roles.
- Skilled in managing relationships with senior product management leadership.
- Proficient in working within an Agile environment and utilizing product-centric methodologies.
- Involvement in enterprise-wide technology projects is preferred.
Skills and Abilities
- Skilled in gathering and interpreting business and technology requirements.
- Direct problem-solving skills with the ability to generate innovative ideas and solutions.
- Proven experience in coaching and mentoring team members.
- Demonstrated ability to achieve business objectives through effective people management and leadership.
- Proficient in documenting and communicating build progress and taking corrective actions as necessary.
- Expertise in data manipulation, analysis, and reporting.
Personal Qualities
- Confident and assertive, with the ability to ensure plans are adhered to and expectations are managed.
- Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
- Excellent interpersonal, communication, and presentation skills.
Additional Information:
At McDonald's we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."
