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WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 62,000+ employees.
Client value and customer outcomes are generated using 5 transformation levers:
- Target Operating Model Redesign: Outsourcing, role and center consolidation etc.
- Business Process Re-engineering: Process optimisation using Lean, 6 Sigma etc.
- Analytics: Helping our clients understand what’s driving their business
- Digital: Designing and implementing digital solutions to reduce manual effort and improve customer service
- Robotic Process Automation: Once a process has been redesigned, implementing robotic process automation to ensure that process steps can be taken faster and with lower headcount.
Digital Transformation Strategy
Responsible for engaging with WNS customers and potential customers to develop and grow the digitally enabled Business Transformation and consulting services across Europe to meet the company’s objectives of driving digitally enabled revenue growth, profitability, customer success and stakeholder experience. Should have 10-15 years of experience having worked with relevant companies with a strong focus on digital engagements (incl. IA, RPA, iBPMS, AI/ML, platforms) over the past 5 years. Experienced in working in Agile onshore and offshore delivery models. Ideally having worked across a breadth of industries to deliver digital transformation assessments, solutions and implementation.
Roles and Responsibilities:
Practice and Business Development:
- In consultation with the on and off shore digital transformation teams, Business Unit and Horizontal Unit solution teams and other onshore Practice leads, determine goals and objectives of customers and of their businesses
- Contribute to the internal strategies of the business and horizontal units and collaboratively identify digital opportunities
- Integrating onshore and offshore Digital, IT, Analytics and Operations teams to drive digital solutions and their implementations and thought leadership
- Engage with hunting and farming sales teams to acquire new customers, develop strong customer relationships and ensure customer success
Professional Service Delivery:
- Perform consulting work as needed on client transformation engagements
- Ensure successful delivery of professional service engagements to clients
- Keep abreast of the latest developments in the field and be ready to learn new things
Financial Management:
- Seek to maximize revenue and improve profitability
- Contribute to budget planning, resourcing and procurement
- Manage assigned customer transformation accounts and monitor and report on the expenses
- Understand and report on the financial and legal implications of the contracts
Organisational Development:
- Contribute to internal organisational maturity, certifications and accreditations
- Bachelors Degree
- Strong focus on digital engagements (incl. IA, RPA, iBPMS, AI/ML, platforms) over the past 5 years.
- Experienced in working in Agile onshore and offshore delivery models. Ideally having worked across a breadth of industries to deliver digital transformation assessments, solutions and implementation.
- Demonstrated experience and/or industry certifications in digital assessment/consulting, Design Thinking, Enterprise Integration, IoT, Big Data, AI/ML, Cloud, Mobile, Middleware and Cyber-Physical Security
- Entrepreneurial passion to build and develop teams
- Breadth of industry experience and depth of domain expertise
- Experience – 10+ years desirable
