The Director of Operations will lead global operations, build scalable systems, improve performance, and enhance customer experience across markets.
We’re looking for a hands-on, strategic Director of Operations to lead Houst’s end-to-end operations across markets, functions, and time zones. You’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.
You’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech-driven, cost-efficient way. From property maintenance to guest experience, pricing to platform performance, you’ll build systems, solve messy problems, and make our customer experience five-star, every time.
What you'll be doing:
- Own global operations strategy and execution
- Build scalable systems and processes that improve speed, cost, and quality
- Lead and grow high-performing, distributed teams
- Drive platform optimisation, dynamic pricing, and cost control
- Work closely with Product, Growth, and SLT to hit company-wide goals
Requirements
What we're looking for:
- 10+ years in operations (ideally in marketplace, proptech, or hospitality)
- Strong leadership experience across global teams
- Data-driven with excellent analytical and financial skills
- Obsessed with customer experience and operational excellence
Benefits
- 25 days holiday
- Hybrid working (3 days in our London office, 2 days WFH)
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
- Pension - We provide a pension scheme for all permanent employees
- MacBook - for business use
Houst London, England Office
14 St John's Square, London, United Kingdom, EC1M 4NL
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