About the role:
We’re looking for a Director of Operations who thrives on turning vision into action. This role is the heartbeat of the agency - the person who ensures our big ideas don’t just stay on paper but get executed with precision. You’ll connect the dots between leadership and every department, build systems that keep the business moving, and create the accountability that drives growth. If you love building order out of chaos, streamlining processes, and being the go-to person who makes things work, this role is for you.
About us:
BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:
A creator marketplace managing over 80,000 influencer partnerships monthly
An AI-powered platform to streamline discovery, outreach, and whitelisting
Proven playbooks in influencer marketing, paid media, performance creative, and CRO
We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.
BM Digital is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.
Key Responsibilities
- Act as the EOS Integrator, ensuring strategy and execution are aligned across all departments.
- Develop, document, and enforce SOPs and operational systems to improve efficiency and scalability.
- Drive execution of company priorities, projects, and initiatives, ensuring deadlines and KPIs are met.
- Lead operational meetings, manage accountability structures, and ensure effective follow-through.
- Monitor business KPIs and scorecards, providing insights and reports to leadership.
- Identify bottlenecks and inefficiencies, proactively solving problems and improving processes.
- Ensure smooth cross-department communication and collaboration (marketing, sales, client success, finance, HR).
- Manage special operational projects and continuous process improvement initiatives.
Requirements
- Proven operations management experience, preferably in a marketing agency, SaaS, or professional services.
- Hands-on experience with EOS / Traction and familiarity with the Integrator role.
- Strong background in process building, project management, and systems implementation.
- Excellent communication, organizational, and problem-solving skills.
- Ability to create structure, drive accountability, and lead cross-functional execution.
- Tech-savvy with experience using CRM/project management tools (ClickUp, Asana, Monday.com, HubSpot, or similar).
- Fluent in English (written and spoken).
- Available to overlap U.S. time zones.
Additional details:
- This is a full-time, remote position
- Compensation for this position depends on the candidate's experience and location. Compensation package is between $80,000 and $300,000 per year (base + performance bonuses + equity).
