Director, Offering Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a builder? Do you get excited by transforming a great idea into a tangible product that will improve our employee and customer experience? Do you also find yourself looking for better ways to do things, constantly asking "What if?" and "Why not?" We're looking for a Offering Manager to join our team and help us shape the future of our offerings and our culture.

What You'll Be Doing

This isn't your typical offering management role. We're a tight-knit team, and you'll be at the heart of our operations, taking the lead on initiatives that drive real change. You'll be the champion of our users, identifying their needs and translating their pain points into creative solutions. You will also be a change leader who designs and implements more modern, effective ways of working.

Here's a snapshot of the work you'll get involved with:

• You'll be a detective and a strategist: You'll dive deep into user data and market trends to uncover hidden opportunities and define the right business strategies for us to pursue.

• You'll be a platform builder: You'll work directly with our engineering and development teams to create a seamless, unified platform experience for both our customers and our employees. You'll need to understand how platforms work, at a high-level, from an IT perspective, including APIs, system-to-system workflows, and other key technical building blocks.

• You'll be a storyteller and a translator: You'll take complex user research and competitive analysis, transform it into actionable insights, and then translate those insights into clear, actionable requirements for our development teams. You'll apply the Jobs to be Done framework to deliver complete workflows and tasks via our platform, ensuring a frictionless user experience.

• You'll be a change maker: You will play a key role in our cultural transformation. You'll work with internal clients to drive process excellence and identify opportunities for improvement. You'll lead efforts focused on improving operational aspects like quality, cycle time, cost, and overall performance.

• You'll be a data-driven decision-maker: You'll design and implement metrics to measure success, from platform adoption to user engagement and business impact. This is essential for ensuring our work delivers tangible value

Key Responsibilities

• Platform Strategy & Vision: Identify market opportunities and user problems to define the platform's vision and strategy. You'll build and manage the product roadmap, prioritizing releases based on customer needs and business objectives.

• Agile Product Development: Collaborate with engineering and development teams in an Agile environment. You'll actively participate in PI planning, Sprint Planning, and backlog grooming to ensure the team is always working on the highest-value initiatives that are aligned with our business goals

• User Research & Data Analysis: Conduct user research and competitive analysis to gather insights. You will design and track key metrics to measure platform success, ensuring a data-driven approach to decision-making.

• Business Acumen: uild business cases for new investments, and work with marketing to develop the platform's value proposition and competitive strategy.

• Process & Culture Change: Lead initiatives to improve operational excellence, focusing on areas like quality, efficiency, and cost. You'll champion cultural transformation by implementing new processes and ways of working, using methodologies like Agile, Co-Creation, or Lean Six Sigma.

• Where This Role Can Take You

  We believe in continuous growth, both for our offerings and our people. This role is a fantastic launchpad for your career. You’ll gain a deep, holistic understanding of our business, from technical building blocks and service delivery operations to marketing and go-to-market strategy.

  As you grow in this role, you could see yourself taking on leadership opportunities, mentoring junior offering managers, or specializing in a specific area like user experience, market strategy, or operations. Your experience here will prepare you for senior leadership positions within the company, empowering you to shape our strategic direction for years to come. We'll help you grow and achieve your career goals. This is more than just a job; it's a path forward.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• Minimum of 7 years of experience in Offer Management or Product Management

• Minimum of 7 years of experience in Change Leadership

• Minimum of 7 years of experience in Customer or User Research

• Minimum of 5 years of experience in Agile development

• Minimum of 5 years of experience with IT networking

• Minimum of 3 years of Platform Product Managment Experience

The compensation range for the position in the U.S. is -
$173,280 to $329,280 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

California:$190,560 to $395,040 

Colorado: $173,280 to $329,280 

New York City: $207,840 to $395,040 

Washington: $190,560 to $362,160 

Washington DC:$190,560 to $362,160 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.