Director, Head of Corporate Client Services, Guernsey

Job Description
Director, Head of Corporate Client Services, Guernsey
Location: Guernsey
Department: Corporate Services
Vacancy type: Permanent, Onsite/Hybrid
The position
To lead and manage the corporate service line in Guernsey, ensuring delivery of high-quality client service, regulatory compliance, operational efficiency, and strategic growth. The role requires strong leadership and people skills, technical expertise, and commercial acumen to drive performance and profitability.
Our corporate services business in Guernsey provides a full suite of services into a fast expanding global business and client base. Services include: provision of directors, corporate administration, company secretarial, bookkeeping and accounting services for a SPVs and corporate structures to diverse multi-jurisdictional corporate and fund clients. Much of the client base consists of private capital managers investing into real estate, infrastructure and private equity through Guernsey structures.
Given CSC's exceptional client base, the team work on varied and complex of assignments. We operate as a global business which ensures consistent application of good governance and best practice in administration services across multiple jurisdictions and time-zones and provides the ability to deliver innovative solutions to global clients.
Your responsibilities
Strategic Leadership:

• Develop and execute service line strategy, aligned with CSCs global and business unit business objectives.
• Identify growth opportunities and contribute to business development initiatives, working closely with the Head of Corporate Commercial, Channel Islands and the wider commercial function.
• Represent the service line in senior leadership and committee meetings and contribute to company-wide decisions.

Team Leadership & Development:

• Recruit, mentor, retain and develop staff within the service line.
• Foster a culture of collaboration, accountability, and continuous improvement resulting in low regretted staff turnover and high levels of employee engagement.
• Ensure ongoing training is in place to support development of individuals and for regulatory and technical updates.

Client Service Delivery:

• Oversee delivery of services to our corporate clients.
• Act as senior point of contact for key clients alongside and act as lead director on a portfolio of clients.
• Director of secondary licensee boards, act as director on client entities where required.
• Drive client satisfaction and retention through proactive engagement, measured by client NPS and feedback.

Financial Management:

• Set and manage service line budgets and profitability targets.
• Ensure timely billing and cash collection in line with targets.
• Ensure cost management and resource allocation efficiency.

Regulatory & Compliance Oversight:

• Ensure service is delivered in compliance with all relevant laws, regulations, and internal policies and procedures
• Represent the service line on relevant risk and compliance forums & committees

Operational Excellence and change management:

• Ensure efficient processes and sit on policies and procedures committee
• Monitor and improve KPIs and ensure appropriate and timely reporting into the licensee board
• Support the implementation of our global operating strategy including collaboration across the Channel Islands and CSC India

Business development:

• Support delivery of the commercial plan, working closely with the Head of Corporate Commercial, Channel Islands
• Grow client relationships, identifying cross-sell opportunities through strategic client planning, working with the GRM team and Head of Corporate Commercial, Channel Islands
• Leverage business partner (adviser) relationships to increase new business referrals.

This is not an exhaustive list and you may be required to perform additional reasonable duties within this role.
Your profile
Key skills & competencies:

• Strong leadership and people management skills.
• Excellent understanding of compliance, regulations and risk management.
• Commercial acumen and ability to drive business growth.
• Strong communication and stakeholder management skills.
• Problem-solving and decision-making ability under pressure.
• Ability to understand, inspire and develop others.
• Effective communicator.
• Ability to formulate, consider and select the most appropriate solutions.

Qualifications:

• Professional qualification (STEP, ICSA, ACCA or equivalent) preferred.
• Minimum 10 years relevant industry experience at director level including within the fiduciary/SPV/fund sectors.
• Proven track record in managing teams and delivering excellent client service and operational excellence.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.