🌍 Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻💻 About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
We are looking for a Director of Global Franchises to lead, inspire, and drive the strategic vision for our team of Global Account Directors. In this leadership role, you will be at the forefront of driving our franchisee sales strategy for the company, ensuring our franchise customers achieve measurable value, whilst maximising their customers long-term success. Your expertise will be critical in fostering strong partnerships, delivering impactful results, and shaping the future of our global franchise network.
Reporting to the Chief Evangelist and Development Officer, you will manage a high-performance sales organisation that is responsible for revenue expansion, customer retention and the voice of customer feedback.
Although our major European hubs are in the Czech Republic, the UK and the Netherlands, we are open to the person in this position being based in other European locations where we have business entities (France, Germany, Spain).
✅ Your mission, should you choose to accept it:
- Define and execute our global franchise strategy in line with our company strategy
- Determine and drive initiatives to provide best-in-class service delivery for our franchise customers and their customers
- Proven leadership and people management expertise, demonstrated through successfully leading high-performing global Account Management teams, fostering a positive team culture, and coaching, motivating, and developing talent across international teams.
- Adjust team resources to fully capitalize individual capabilities whilst maximizing teamwork to function as a unified, motivated and performing team to meet and exceed objectives
- Guide team to prioritize their workflow, focus and optimize their efforts as they relate to their short, mid and long-term goals attainment
- Lead the team in problem-solving, finding the best solution for both the customer and Mews, aligned with the company Mission and Vision, and supervise the implementation of the solution agreed
- Maintain senior level customer relationships for strategic accounts
- Manage and resolve customer escalations
- Articulate Voice of Customer feedback on new product initiatives with key stakeholders
- Work alongside the Chief Evangelist and Development Officer in planning and forecasting workload, resources, and headcount to establish and maintain scalable processes within the customer success organization
- Assist the Chief Evangelist and Development Officer in creation and management of the department budget as well as compensation plans and bonuses
- Ensure data is well collected, recorded and all reports needed are available and ready for consumption (analysis, decision making and C-level/board level reporting)
🤝️ You’ll be a great fit if you bring a few of the below with you
- Significant experience leading SaaS/B2B/Enterprise customer success and account management functions
- Strategic, persistent with an entrepreneurial spirit and the desire to be part of a fast-growth start-up environment
- A customer advocate with experience in negotiation and managing high-profile conversations and escalations effectively
- Strong people management skills, with a proven track record of leading high-performing global Account Management teams and nurturing a positive team culture
- Solid leadership skills with understanding on how to coach, motivate and develop teams globally
- Ability to foster trusted relationships with key stakeholders in your team.
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strength in problem solving, issue-resolution, and ability to work in a deadline-driven work environment
- Holistic thinker, excellent problem solver, communicator, stakeholder manager and public speaker
- Accountable, driven, organised, detail-oriented, adaptive, resourceful, high-impact and passionate individual with a growth mind-set
- Familiarity with Salesforce and Atlassian
- You should have proven experience leading large, global sales/account management teams in a hypergrowth environment
🎉 What’s in it for you?
Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:
- Participation in the Company shares program
-
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
🤷🏻 Who is Mews?
We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
💭 Life at Mews
That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.
Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram 📸.
We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.
Everyone is welcome at Mews
To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!
Mews London, England Office
47-51 Great Suffolk Street, London, United Kingdom, SE1 0BS
