Director, Global Direct-to-Consumer Operations

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
What You'll Do
We are seeking a results-driven Director of Global Direct-to-Consumer (DTC) Operations to lead and scale end-to-end DTC operations across markets. This role owns the Order-to-Porch experience, partnering cross-functionally to deliver exceptional consumer service, operational efficiency, and profitable growth through a culture of continuous improvement, automation, and AI-enabled decision-making.
The ideal candidate brings deep expertise across DTC fulfillment, order management, last-mile logistics, inventory strategy, and cross-functional leadership, with a demonstrated ability to embed operational excellence and innovation at scale.
Own and Elevate the Order-to-Porch Consumer Experience

• Partner cross-functionally to define and execute global fulfillment and order management strategies that deliver seamless order processing, end-to-end visibility, and reliable last-mile delivery.

• Establish, monitor, and continuously improve KPIs (e.g., Order to Porch, Lost-in-transit, cost per unit, consumer satisfaction) using data, experimentation, and automation.

• Lead root-cause analysis and continuous improvement initiatives to eliminate friction and variability across the consumer journey.

Optimize Returns & Refunds Through Continuous Improvement

• Partner with Reverse Logistics to design and continuously optimize returns and refunds processes to improve speed-to-refund, reduce cost, and enhance consumer trust.

• Apply Lean principles, automation, and AI-enabled insights to reduce touchpoints, improve recovery, and prevent avoidable returns.

Own Inventory & Fulfillment Strategy

• Ensure optimal in-stock availability of products, parts, and accessories through data-driven inventory planning and replenishment strategies.

• Optimize fulfillment network design and inventory placement using advanced analytics and AI to balance speed, cost, and scalability.

• Drive continuous improvement with DC Operations and 3PL partners through performance management, process standardization, and technology enablement.

Optimize Parcel Freight & Logistics

• Leverage predictive analytics and AI to partner with internal stakeholders for carrier selection, routing decisions, and capacity planning.

• Establish a test-and-learn mindset to continuously improve network performance and resilience to deliver against

Drive Technology, Automation & AI Innovation

• Partner with Digital Technology and Logistics teams to deploy scalable order management, fulfillment automation, and omnichannel capabilities.

• Champion the adoption of AI-driven solutions across forecasting, exception management, fraud prevention, and customer experience.

• Standardize processes and embed continuous improvement mechanisms to ensure technology delivers measurable business impact.

Enable Commercial & Promotional Strategy

• Collaborate with DTC Commercial and Marketing teams to enable promotions, bundles, and launches that are operationally efficient, scalable, and margin-accretive.

• Use scenario modeling and AI-enabled forecasting to ensure operational readiness for peak events and global expansion.

What You'll Bring

• Proven leadership experience in DTC operations, including order management, fulfillment, last-mile logistics, inventory, and consumer experience.

• Demonstrated success embedding continuous improvement methodologies (Lean, Six Sigma, or similar) in complex, fast-moving environments.

• Experience applying automation and AI to improve operational performance, decision-making, and scalability.

• Strong financial acumen with a track record of managing budgets, optimizing cost-to-serve, and driving sustainable savings.

• Data-driven decision-maker with deep experience using KPIs, analytics, experimentation, and insights to drive results.

• Collaborative, influential leader with success partnering across Commercial, Technology, Supply Chain, and Finance.

• Clear, executive-level communicator able to translate operational and technical insights into business impact.

• A hands-on, entrepreneurial mindset-comfortable rolling up your sleeves, leading by example, and building high-performing teams.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$161,300-$247,300 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]