We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
New Relic is a rapidly scaling, high-value Software as a Service (SaaS) provider specialsing in next-generation Observability. Our platform is critical to how modern engineering and DevOps teams manage entire organisations, applications, IT infrastructure, (cloud-native or on-premise environments), including AI services. We are seeking a proven, hands-on leader to take ownership of our established UK&I and Nordics territory.
This is a critical role, you will be responsible for driving revenue growth, process excellence, and team culture across a crucial European market. Reporting directly to the VP of Sales, you will lead a team of Account Executives and be the key executive in charge of a territory built on existing, high-value customers, focusing on expansion and retention within the region.
What you’ll be doing
You will lead, coach, and enable a high-performing team of Enterprise Account Executives focused on maximizing revenue within our existing customer portfolio across Northern Europe.
- Hands-On Leadership: Provide direct, rigorous coaching, focusing on complex negotiation and qualification, while building a diverse, high-performing sales culture.
- Drive Execution: Enforce strict MEDDPICC process discipline, develop strategic territory plans for maximum expansion/upsell revenue, and actively manage weekly performance against consumption targets and OKRs.
- Executive & Market Engagement: Serve as the executive escalation point for securing high-value contracts. Maintain deep Observability expertise to position our value against competitors for C-level and technical leaders.
- Operational Alignment: Ensure seamless alignment with internal teams (Product, Marketing) and maintain a Partner-First approach. Manage a high-engagement operating rhythm for the distributed Northern Europe team.
The Role Requires
The successful candidate will be both highly strategic and deeply operational:
- Consistent Record: A progressive and consistent history in Enterprise Software sales of meeting or exceeding sales growth goals, specifically within Enterprise Accounts and focused on expansion/upsell.
- Forecasting & Data Proficiency: Highly proficient in using Salesforce for reporting, forecasting, and pipeline analysis, with an unwavering commitment to data quality and accuracy.
- Deal Negotiation: Demonstrable track record of leading and successfully concluding high-stakes, multi-million-dollar contract negotiations with large enterprises.
- UK&I/Nordics Market Acumen: Direct experience managing and growing revenue within the UK, Ireland, and Nordic markets.
- Methodology Expertise: Expert-level proficiency in a formal sales methodology, with explicit mastery and coaching experience in MEDDPICC (or similar frameworks like Command of the Message).
- Industry Knowledge: Proven experience selling or leading sales teams focused on complex, technical products, ideally within the Observability, APM, Monitoring, or related DevOps space.
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Top Skills
New Relic London, England Office
Strand Bridge house, 138-142 Strand, London, United Kingdom, WC2R 1HH
