Senior Director of Engineering, Trust & Safety

Responsibilities

• Strategy & Organizational Health: Lead the Trust & Safety engineering org, defining multi-quarter roadmaps in partnership with cross-functional leadership. Hire and coach engineering managers, building a strong leadership bench and fostering a culture of high standards, accountability, and ownership.
• Execution Excellence: Drive predictable delivery across multiple teams, balancing urgent risk response with long-term product and platform investments. Establish scalable operating rhythms for planning, technical reviews, and incident learnings.
• Technical Leadership: Provide oversight for T&S platforms (detection, enforcement, appeals, identity) and ensure strong system design across backend, platform, and ML-adjacent systems.
• Product Partnership: Partner closely with Product, Design, Data, and AI/ML to define strategy and deliver user-centric solutions that improve trust and overall user experience.
• Partnerships: Build relationships with Match Group leaders and cross-functional partners (Legal, Policy) to align on priorities and navigate complex tradeoffs.
• AI Change Management: In close partnership with Product and AI leaders, modernize enforcement and user experiences with AI-enabled workflows that are measurable, accountable, and trusted by users.

What We're Looking For

• Experience: 10+ years in software engineering (distributed systems at scale) and 4+ years managing managers, with a track record of leading and scaling teams of 20+ engineers.
• Technical Judgment: Strong grasp of architecture, reliability, data/ML-adjacent systems, and mobile + backend collaboration.
• Product & User Mindset: Demonstrated focus on building user-centric products that improve trust and experience - not just protecting the business or enforcing policy.
• Domain Expertise: Experience in Trust & Safety, abuse prevention, fraud, moderation workflows, identity, user reporting, integrity, or regulated/high-risk environments is strongly preferred.
• Execution & Ownership: Strong bias toward action, with a track record of driving complex, cross-team initiatives in fast-moving environments.
• Operational Agility: Comfort operating in high-urgency environments, managing incident response without sacrificing long-term quality.
• Strategic Thinking: Relentless focus on driving user value whilst navigating regulatory requirements

Nice to Have

• Experience partnering with AI/ML teams on detection, classification, or GenAI-related risk mitigation.
• Background in regulated or safety-sensitive domains (marketplaces, fintech, social platforms).
• Familiarity with T&S operations workflows, case management, and policy-to-product translation.

$290,000 - $348,000 a year
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
As a member of our team, you'll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, R aices , Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are...
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
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