The base salary range for this position is dependent upon experience and location, ranging from:
$180,000 - $224,000 (Boston, MA)
$171,000 - $214,000 (Orange, CT)
$156,000 - $195,000 (Rochester, NY)
$156,000 - $195,000 (Augusta, ME)
Job Summary:
The Director of Data Science and Analytics will lead enterprise-wide initiatives to drive performance improvements, data-driven decision-making, and customer-centric transformation across Avangrid’s Networks utility operating companies. This Director will focus on utilizing data science and analytic models and methodologies to derive insights from customer service and digital data and lead the development of regulatory positions and evidence to advance CX and Digital initiatives.
Key Responsibilities:
Lead an organization of data scientists and data analysts in the development of robust models to evaluate and project trends and performance for key KPIs and metrics in customer service.
Lead the evaluation and development of data models and analytical frameworks to derive insights from customer service data to drive improvement strategies.
Primary lead in the development of regulatory testimony and evidence based on data science models and analytics for the advancement of CX and Digital initiatives and strategic positions.
Develop executive material through analytical insights to drive overall CS, CX, and Digital strategy, as well as interface with CS and executive leadership to implement new and novel approaches to business processes based on data science models.
Lead the creation and management of more advanced modeling, reporting, and data processes for the day-to-day operation of CS.
Facilitation of data product and platform improvements through acquisition, ingestion, and transformation of big datasets in collaboration with the Data Engineering team.
Collaborate closely with leaders in Customer Service, Elec/Gas Operations, Digital Platforms, Regulatory, and IT to deliver cross-functional infrastructure improvements.
Develop SMEs for critical datasets and their usage.
Evaluate and lead AI pilots and projects (LLM, NLP, Machine Learning) for the achievement of CX and Digital goals.
Mentor and develop a high-performing team of data science and analytic professionals and management.
Support regulatory filings, audits, and rate case strategies by delivering accurate, data-supported analysis and narratives.
Travel approximately 20% to utility locations, partner meetings, and executive forums across Avangrid’s service territories.
Required Qualifications:
Education:
Bachelor’s degree in Business, Engineering, Data Science, Operations Management, or a related field is required. Master’s degree or MBA strongly preferred.
Experience:
Minimum of 10 years of experience in data science, data analytics, or mathematical modeling. Experience performing data science or mathematical modeling research as part of graduate work (MS and PhD) can count towards experience minimum.
Minimum of 3 years of experience in a regulated utility preferred.
Technical & Functional Skills:
Demonstrated experience in data analytics platforms (e.g., Power BI, Tableau, SAS, or similar tools).
Technical experience with specific data intelligence tools including relational databases (SQL), automated pipelines and processes (Python), integrated dashboards and applications (Streamlit).
Advanced technical expertise with data science modeling techniques and approaches.
Understanding of customer journey mapping, operational KPIs, and performance frameworks (e.g., Balanced Scorecard).
Strong capability to build and manage cross-functional teams, manage large-scale change, and influence at all levels of the organization.
Knowledge of regulatory and operational environments in energy/utilities and experience supporting rate case submissions and leading hearing discussions.
Other Requirements:
Strong communication, executive presence, and stakeholder engagement skills.
Ability to manage multiple priorities in a complex, matrixed organization.
Willingness to travel approximately 20% of the time across Avangrid locations.
Preferred Qualifications:
Experience with Generative AI, Large Language Models, and Machine learning.
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Company:
AVANGRID SERVICE COMPANYMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date:
