AVEVA is creating software trusted by over 90% of leading industrial companies.
Job Title: Director, Customer References
Location: London, United Kingdom - Hybrid (50% working time at the office)
Employment Type: Full-time permanent
The job
We are seeking a dynamic and strategic Director, Customer References, to own and scale AVEVA’s customer reference program to include a customer advocacy strategy. You will not only architect the vision for a world class program but also drive a collaborative process across Sales, Marketing, Customer Success, and Portfolio teams to ensure the program is deeply embedded in the business. By working hand-in-hand with these functions, you will establish a robust pipeline of customer advocates who can share their success stories through case studies, speaking engagements, analyst relations, and marketing initiatives.
The ideal candidate will have proven experience fostering cross-functional alignment, building scalable processes, and amplifying customer voices to deliver measurable business impact.
Key responsibilities
• Scale a global customer reference and advocacy program that drives measurable business impact.
• Partner with Sales, Customer Success, Marketing, and Portfolio to identify and activate customer advocates.
• Create compelling customer stories for use in campaigns, events, and media opportunities.
• Manage and develop a high-performing team of advocacy professionals.
• Establish scalable processes and metrics to track program success.
• Ensure customer participation aligns with brand, legal, and approval guidelines.
Essential requirements
• Strong experience in customer marketing, advocacy, or reference programs (B2B/SaaS preferred).
• Proven success building and scaling customer reference or advocacy programs.
• Strong cross-functional leadership skills with the ability to influence at all levels.
• Experience managing and developing teams.
• Excellent storytelling, communication, and relationship-building skills.
• Data-driven mindset with a track record of measuring program impact.
Marketing at AVEVA
At AVEVA Marketing, you’ll be part of a diverse global group of creative, strategic and digitally savvy thinkers and builders. Through integrated reputation, demand, engagement and enablement programs, we are at the very heart of advancing AVEVA’s mission to spark industrial ingenuity and drive responsible use of the world’s resources.
Whether you’re crafting world-class events and experiences or defining the go-to-market strategy for a particular region, industry or solution, you’ll be driving the success of AVEVA and our remarkable community of sellers, partners and customers.
Find out more: https://www.aveva.com/en/about/careers/
UK Benefits include:
Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
