Director, Consumer Solutions

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Director Consumer Solutions will be responsible for driving revenue growth and expanding market share through direct-to-consumer (D2C) and business-to-business-to-consumer (B2B2C) channels. This role will develop and execute business strategy and strategic sales plans, manage key partnerships, optimise digital sales funnels, and lead a team to achieve ambitious revenue targets. The ideal candidate will possess a strong understanding of the UK consumer credit and financial services landscape, a proven track record in driving revenue growth, and a passion for delivering exceptional customer experiences.

What You'll Do

1. Business Leadership, Strategic Sales Planning & Execution:

• Develop and implement comprehensive D2C and B2B2C growth strategies aligned with Equifax UK's overall business objectives.

• Identify and evaluate new market opportunities, customer segments, and sales channels.

• Conduct thorough market analysis and competitor research to inform strategic decision-making including pricing strategy, channel strategy and alliances.

• Drive market input and requirements for consumer solutions product management & marketing (who have a dotted line into this role)

• Define and track key performance indicators (KPIs) to measure sales effectiveness and identify areas for improvement.

• Forecast revenue and manage sales budgets effectively.

2. D2C Sales Channel Management:

• Optimise the digital sales funnel to maximise conversion rates and customer acquisition.

• Develop and implement targeted marketing campaigns to drive D2C sales through online channels (website, mobile app, etc.).

• Utilise data analytics to understand customer behaviour and personalise the online sales experience.

• Manage and improve the online customer journey, ensuring a seamless and engaging experience.

• Monitor and manage online sales performance, reporting on key metrics and trends.

• Work with marketing teams to improve SEO, PPC, and other digital marketing strategies.

3. B2B2C Partnership Management:

• Identify, cultivate, and manage strategic partnerships with businesses that can distribute Equifax products and services to their customer base, in coordination with the broader Partnerships team.

• Negotiate and manage partnership agreements, ensuring mutually beneficial outcomes.

• Develop and deliver compelling sales presentations and proposals to potential partners.

• Provide ongoing support and training to partners to ensure successful product integration and sales performance.

• Monitor and analyse partner performance, identifying opportunities for growth and improvement.

• Build strong, long-term relationships with key partner stakeholders.

4. Team Leadership & Development:

• Lead, motivate, and mentor a team of sales professionals to achieve and exceed sales targets.

• Set clear performance expectations, provide regular feedback, and conduct performance reviews.  

• Identify training and development needs for team members and provide opportunities for growth.

• Foster a collaborative and high-performing team culture.

• Recruit, onboard, and train new sales team members.

5. Reporting & Analysis:

• Generate regular revenue reports and dashboards to track performance against KPIs.

• Analyse data to identify trends, insights, and opportunities for improvement.

• Present performance reports and recommendations to senior management.

• Maintain accurate sales records and documentation.

What Experience You Need:

• Strong understanding of the UK consumer credit market and regulatory environment.

• Experience in developing and implementing successful business growth strategies.

• Proven track record of success in D2C and B2B2C sales, ideally within the financial services or consumer credit industry.

• Proven ability to manage and grow strategic partnerships.

• Excellent leadership and team management skills.

• Strong negotiation and communication skills.

• Analytical and data-driven approach to growth..

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).

• Experience in managing budgets and forecasting.

Personal Attributes:

• Results-oriented and driven to achieve ambitious sales targets.

• Strategic thinker with a strong business acumen.

• Customer-centric and passionate about delivering exceptional customer experiences.

• Proactive and self-motivated.

• Excellent interpersonal and relationship-building skills.

• Ability to work effectively in a fast-paced and dynamic environment.

• Strong problem-solving and decision-making skills.  

• Ethical and professional conduct.

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

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