Director, Cloud Operations

ROLE SUMMARY
At the heart of Pfizer's Digital transformation sits Global Cloud Services, enabling modern cloud infrastructure and engineering capabilities that influence business outcomes and provide value to our business, shareholders, and patients every day.
The Director of Cloud Operations is accountable for the reliability, stability, security, and operational excellence of the enterprise cloud platforms. This role leads global cloud operations teams responsible for 24x7 service availability, incident management, operational automation, cost governance, and continuous improvement across a multi cloud environment.
The role partners closely with Cloud Engineering, Security, and Application teams to ensure cloud platforms operate at scale, meet compliance requirements, and deliver a consistently high-quality experience for product and business teams.
ROLE RESPONSIBILITIES
Cloud Operations & Reliability

• Own end‑to‑end operational health of multi‑cloud platforms (AWS, Azure, GCP), including availability, performance, resilience, and recoverability
• Establish and mature SRE‑inspired operational models, including SLIs/SLOs, error budgets, and reliability metrics
• Serve as executive escalation point for major incidents and operational risks

Operational Governance & Automation

• Drive automation‑first operations using Infrastructure as Code, configuration management, and self‑healing patterns
• Define and enforce operational standards, runbooks, and control frameworks
• Partner with Cloud Engineering to ensure operability is embedded by design

Security, Compliance & Risk

• Ensure cloud operations meet security, regulatory, and audit requirements
• Partner with Cybersecurity and Risk teams to remediate findings and reduce operational risk
• Oversee patching, vulnerability remediation, and platform hardening programs

Financial & Capacity Management

• Lead cloud cost governance (FinOps), capacity planning, and usage optimization
• Provide transparent reporting on consumption, efficiency, and optimization outcomes

People & Leadership

• Lead and develop global Cloud Operations leaders and teams
• Build a culture of accountability, continuous improvement, and operational excellence
• Operate effectively in a highly matrixed, global organization

BASIC QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience
• 10+ years of experience in cloud infrastructure, platform operations, or SRE aligned roles
• 5+ years leading global operations or platform teams
• Deep expertise in at least one major cloud provider with strong multi cloud experience
• Strong background in automation, monitoring, incident management, and operational governance
• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach

PREFERRED QUALIFICATIONS

• Experience operating large scale, regulated cloud environments
• Strong understanding of FinOps, ITSM modernization, and SRE practices
• Proven ability to lead operational transformation at enterprise scale

Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Information & Business Tech